SSOC Operator - Healthcare

Operate the SSOC helpdesk and command center functions by receiving, logging, dispatching, tracking, and closing emergency and non-emergency service requests.

Key Responsibilities

• Answer emergency hotline calls and messages.
• Log incidents accurately into system applications.
• Dispatch requests to relevant departments:
  • Facilities
  • Biomed
  • Housekeeping
  • Security
  • Portering
  • Fire/Life Safety
• Monitor alarms, alerts, and emergency notifications.
• Coordinate emergency code activations.
• Operate communication channels:
  • Phone
  • SMS
  • Email
  • Paging systems
• Maintain accurate records and documentation.
• Escalate delayed or unresolved incidents.
• Support temperature alert monitoring and facility incidents.

Qualifications

• High school diploma or diploma degree.
• 1–3 years experience in call center, dispatch center, security operations, or hospital helpdesk.
• Healthcare experience preferred.

Technical Skills

• Computer literacy.
• Ability to use multiple monitoring systems simultaneously.
• Fast typing and documentation skills.
• Familiarity with emergency response procedures.