Staccato Experience Specialist II

Description:

The Staccato Experience Specialist is a pivotal role in advancing Staccato’s legacy of excellence by delivering a high-touch, elevated experience to our most valued clientele. Positioned at the intersection of personalized service and strategic sales growth, this role is responsible for driving prospective outreach, cultivating lasting relationships, expanding a curated book of business, and generating revenue across all brand suites.

Acting as a trusted advisor to both prospective and current customers, you will guide individuals through the Staccato journey with tailored touchpoints, white-glove service, and an unwavering commitment to delivering an above-standard experience. Through proactive engagement, expert product education, and in-person appointment hosting, you will ensure every interaction reflects the premium nature of the Staccato brand. This role contributes meaningfully to both immediate sales performance and long-term brand loyalty. Whether assisting first-time enthusiasts or long-standing VIPs, you will play an instrumental role in deepening trust, unlocking new opportunities, and defining what it means to be part of the Staccato family.

Proactive Sales Engagement

• Conduct personalized outreach to high-value and prospective clients to drive engagement and conversion.
• Execute strategic follow-ups after product purchases, experiences, and events to deepen relationships.
• Maintain a pipeline of qualified leads and opportunities using Salesforce and other CRM tools.
• Consistently meet or exceed daily, weekly, and monthly outreach and sales KPIs.

Revenue & Membership Conversion

• Promote and close sales across memberships, experiences, and product offerings through both inbound and proactive channels.
• Convert non-member event participants into active members through strategic follow-up and onboarding.
• Educate customers on accessory bundles, ammo subscriptions, and recurring services, emphasizing long-term value and convenience.
• Track and report all commissionable activity, including product bundles, membership sales, and upgrades.

Client Book of Business Growth

• Manage a portfolio of high-value clients with personalized retention strategies and check-in cadences (30/60/90 days).
• Use Salesforce and Data Cloud to anticipate client needs, preferences, and lifecycle triggers.
• Document VIP interactions, referrals, and post-sale engagement to ensure a seamless, high-touch customer journey.

Consultative Sales & Client Relationship Management

• Provide expert guidance on pistol models, accessories, and merchandise, aligning recommendations with customer needs.
• Identify and pursue upsell and cross-sell opportunities to maximize customer value.
• Handle elevated customer inquiries with professionalism, ensuring timely and effective resolution.

Onsite & VIP Experience Support

• Host onsite and virtual appointments using a high-touch, consultative approach.
• Deliver premium, personalized experiences for VIPs during factory tours, Staccato Ranch visits, and special events.
• Serve as a brand ambassador, ensuring all touchpoints reflect Staccato’s commitment to white-glove service.

Cross-Functional Brand Alignment

• Partner with Ranch, Vegas, Marketing, and Product teams to ensure consistent messaging and coordinated outreach.
• Provide insights to leadership on customer feedback, service gaps, and opportunities to enhance the customer experience.

Administrative & Team Collaboration

• Maintain accurate records of all customer interactions and sales activity in Salesforce.
• Ensure customer profiles are current to support forecasting, reporting, and performance tracking.
• Collaborate across teams to ensure seamless internal handoffs and elevated customer satisfaction.
• Analyze customer data and trends to inform strategies for growth and process improvement.

Requirements:

• Bachelor’s degree or equivalent experience preferred.
• 2–3 years of experience in luxury sales, high-end retail, hospitality, or client relationship management roles.
• In-depth knowledge of Staccato products, services, and customer journey touchpoints (or willingness to master quickly).
• Proven ability to manage and grow a book of high-value clients with discretion and professionalism.
• Proficiency in Salesforce CRM and Microsoft Office Suite; familiarity with Data Cloud and client segmentation tools a plus.
• Strong organizational and time management skills; able to prioritize and execute with accuracy under pressure.
• Exceptional communication skills—verbal, written, and interpersonal—with a high level of emotional intelligence.
• Confidence and poise when working with VIPs, executives, and luxury-minded clientele.
• Self-starter with a solutions-oriented mindset and proactive approach to client engagement.
• Flexibility to work occasional evenings, weekends, and travel as required to support events or onsite appointments.