STAFF ANALYST

JOB SUMMARY

Health and Human Services Department is seeking a Staff Analyst to join their team in their Employment & Eligilibilty Services branch.

The Staff Analyst is the journey-level in the Staff Analyst series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. This class performs professional administrative staff support work involving management and/or data analysis functions such as research, program evaluation, statistical and financial analysis; and does other related work as required.

The Staff Analyst series are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents may supervise as part of ancillary duties (but not a major responsibility of this position).

EXAMPLE OF DUTIES

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned.

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems.
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Compiles materials; prepares analytical reports, manuals, and publications.
• Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities and recommends modifications.
• Collaborates with County departments and agencies on cross-functional projects.
• Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaint-related documentation.
• Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions.
• May supervise employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees.
• Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs, based on participant needs and relevancy of training to participant's job duties.
• Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions.
• Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner.
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

• Plans, identifies, and analyzes program administration problems and develops solutions.
• Reviews existing and proposed local, state, and federal legislation/regulations for impact on the department's activities, consults with department personnel; develops recommendations; and prepares proposed changes.
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses.
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, including progress of Quality Improvement Plan.

MINIMUM QUALIFICATIONS

Knowledge of:
Public and business administration principles and practices; Methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; General research practices, techniques, and terminology to conduct research for a department; A variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software; Methods and techniques of report preparation; English language (i.e. composition, spelling, grammar, and sentence structure); Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner; Principles and practices of effective customer service; Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; Principles and practices of the functional areas applicable to the assigned options; Principles and practices of leadership and supervision; and Community needs and resources.

Some Knowledge of:
Statistical methods, principles, and practices. Federal, state, and local laws, rules and guidelines governing the assignment area.

Ability to:
Analyze a situation or problem, including stressful situations, accurately and objectively to identify alternative solutions and determine an effective course of action; Collect and analyze data and information to derive logical conclusions; Formulate options and make recommendations based on data and information collected; Analyze policies, procedures, and programs and make effective recommendations; Make sound decisions and independent judgments within established guidelines; Read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) to provide information and ensure compliance; Analyze and interpret basic statistics; Perform arithmetic calculations, including ratios and percentages; Operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information); Express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand; Make effective presentations and respond to questions from various groups, including boards, committees, and the public; Identify problems and central issues;

Reason logically and critically; Develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; Influence and persuade others to accept a particular viewpoint or to follow a particular course of action; Work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups; Work independently and accept increasing responsibility; Prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; and Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines.

For Staff Development Option (in addition to general KAs):
Knowledge of:

• Principles and practices of employee training and development.
• Adult learning processes.
• Variety of training programs for employee development.
• State and federal laws and regulations related to public assistance programs.
• Basic training needs assessment practices.
• Basic training techniques and methods (e.g. lecture, group exercises, handouts, quizzes).

• Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics.
• Create visually appealing and understandable training aids and presentations using presentation software.

• Theories, principles, goals, and objectives of public social services/child support services.
• Laws, rules, and regulations governing assigned program areas.
• State and federal laws and regulations related to public assistance programs.

• Apply program planning principles and techniques to problems and issues.
• Build coalitions among groups with differing needs and objectives.
• Plan and evaluate social service/child support programs.

SPECIAL REQUIREMENTS

Requires the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the office to another; ability to see; ability to hear and communicate orally; requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as typing, data entry or use of other office equipment or supplies; ability to operate a motor vehicle.

Recruitment Process: The recruitment process for this position includes completing an application and participating in oral interview(s). Please notify the Human Resources Department prior to the final filing date for this position if you believe you have a disability, which would make it difficult to participate in any portion of the recruitment process and would require reasonable accommodation. Sutter County reserves the right to require medical documentation concerning the need for accommodation. Offers of employment are contingent upon investigation of employment history, references,

NOTE: Sutter County utilizes E-Verify to confirm the eligibility of employees to work in the United States.

The County of Sutter is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities. Sutter County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.

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Full-time employees are eligible for benefits.
Extra-help employees working more than 30 hours per week MAY be eligible for some benefits.