Staff or Senior Technical Application Engineer - Windows 11 PC Ecosystem (Australia)

Company: Qualcomm International, Inc. Australia Branch Office Job Area: Engineering Group > Software Applications Engineering General Summary

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufacture your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge.

Windows Copilot+ PCs powered by Snapdragon are revolutionizing the PC industry by leading the technology transformation for AI, graphics, multimedia, connectivity, power, and performance. The Field Application Engineer - Windows Copilot+ PC Ecosystem will have a pre sales focus and will drive technical adoption of the Windows on Snapdragon Compute platform across the Commercial space.

In this position you will be responsible for helping enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.

Job Responsibilities

• Assisting with the execution of Qualcomm's Worldwide Compute Go To Market strategy
• Support enterprise customers troubleshooting and help with detailed issue triage, analysis, and resolution on BIOS/Driver
• Support debugging of enterprise application issues and collaborate with platform and technology teams, including reproducing issues and detailed triage, analysis, and resolution
• Analyze and root cause application issues on customer software/hardware systems
• Support Snapdragon ecosystem issue analysis and engagement

Skills, Knowledge & Expertise

• Application development, debugging, testing with C/C++ and familiarity with embedded system software
• Experience with IT working and debugging issues in Windows 11 environment; tools preferred
• Driver debugging techniques, problem solving, and documentation skills
• Debugging with tools such as WinDbg, MSFT Trace
• Familiarity with Windows OS, including driver development or debugging, and command line tools such as PowerShell
• Strong knowledge of C/C++ programming; experience as a Windows application developer a plus

Minimum Qualifications

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience; OR Master's degree and 3+ years; OR PhD and 2+ years
• 2+ years of experience troubleshooting Windows 10/11 with independent problem solving
• 5 to 8 years of working experience including application engineering and field application engineering on Windows 10/11 OS
• Able to duplicate issues and analyze on customer side to identify solutions while remotely supporting from the internal team
• 2+ years of experience with programming languages such as C, C++, Java, Python, etc.
• 1+ year of experience with debugging techniques

Preferred Qualifications

• Technical sales management expertise, ability to manage change, and desire to operate effectively across organizations and customers
• Experience building complex solutions and driving new device adoption in Commercial accounts
• Experience supporting launch of new technologies/products
• Ability to communicate, educate and evangelize internally and externally
• Excellent communication and people skills
• Creative problem solving with strong analytical skills

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured Qualcomm is committed to providing an accessible process. Please email or call Qualcomm's toll free number for assistance with accommodations. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

This posting is for individuals seeking employment at Qualcomm and is not intended for staffing or recruiting agencies.

If you would like more information about this role, please contact Qualcomm Careers.