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CA Student Aid Commission

STAFF SERVICES ANALYST

United States

The California Student Aid Commission (CSAC) is seeking an Staff Services Analyst. In this role you will:

Performs a broad range of interdisciplinary activities consisting primarily of analytical, consultative, and specialized evaluative tasks that support the objectives set forth in the CSAC Student Success Blueprint.
Completes administrative tasks to assist the Chief Deputy Director with calendaring, event planning and presentations.
Works closely with the Executive Director and the Chief Deputy Director to track and report on solutions for general questions and complaints by students and members of the public.
Completes a variety of confidential and administrative services to coordinate across division’s work products and presentations.

You will find additional information about the job in the Duty Statement.

Working Conditions

Exposure to computer screens and other basic office equipment.
Work in a climate-controlled office environment, open office space with artificial lighting.
Attend meetings in designated conference rooms and be willing to travel to off-site locations.
Capability to work remotely.
Current residency in the State of California is required. This position’s location is designated in Rancho Cordova, CA and may be eligible for hybrid teleworking. The amount of telework is at the discretion of the Department and based on the CSAC’s current telework policy. While CSAC supports telework, regular in-person attendance will be required at CSAC’s Rancho Cordova location based on operational needs. Teleworking from outside the State of California is strictly prohibited.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES ANALYST

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-494741

Position #(s):

270-730-5157-XXX

Working Title:

Student Success Assistant

Classification:

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The California Student Aid Commission (CSAC), is the principal state agency responsible for administering financial aid programs for students attending public and private universities, colleges, and vocational schools in California. Our mission is to promote education equity by making postsecondary education affordable for all Californians. By joining us, you become part of a passionate and driven organization dedicated to its mission where all areas across the organization are aligned with the common goal of developing technical and analytical skills and leadership abilities, through promoting teamwork and cross-functional teams.

The Executive Office is responsible for providing oversight across all units and programs, and to ensure that the agency is in compliance with state administrative practices and state and federal requirements for aid. As a member of the Executive Office, the Student Success Assistant, you work directly with the Chief Deputy Director to address the needs of the students, families, state leaders and public. And as a member of the CSAC team you are instrumental in advancing the Commission goals as adopted in the CSAC Student Success Blueprint.

Department Website: https://www.csac.ca.gov/

Special Requirements

Candidates are required to submit a Statement of Qualifications (SOQ). The SOQ is a narrative discussion of how the candidates’ education, training, experience, and/or skills qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Resumes and/or cover letters do not take the place of the SOQ.

SOQ's should be no more than approximately 3 pages, in a 12 point Arial font. Please restate the questions as they appear below and then your responses. Applicants who do not follow the instructions for the SOQ will not be considered.

1. Please describe examples of your experience providing customer service skills through effective communication to executive level staff, diverse audiences and/or members of the public.

2. Please describe your experience calendaring and event planning, scheduling meetings and logistics and coordinating tasks or projects, that involve multiple teams or departments.

3. Please describe your technical skills in MS Office (Word, Excel, Powerpoint, Outlook) and examples of how you created professional documents, and presentations.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/23/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Student Aid Commission

Human Resources Office (USPS)

Attn: Recruitment

P.O. Box 419027

Rancho Cordova, CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Student Aid Commission

Drop Off

Recruitment, Personnel Services

11120 International Drive, Suite 100

Rancho Cordova, CA 95670

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications - A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please refer to the Special Requirements Section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong analytical skills with experience.
Strong written and verbal communication skills.
Experience with project coordination, calendaring and administrative support.
Familiarity with Higher Education or a Public Sector Environment.
Ability to be a self-starter and take initiative.
Ability to work collaboratively as part of a team.
Technical proficiency in Microsoft Office Suite and can create presentations and materials for executive-level review.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.csac.ca.gov/

Human Resources Contact:
Terry Anderson
(916) 464-3949
terry.anderson@csac.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Libby Avalos
(916) 464-7998
EEO@csac.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A completed application package must include the following:

On the Examination/Employment Application (STD. 678) enter the Position Number, Position Title, and Job Control Number in the "Examination(s) or Job Title(s) For Which You Are Applying" section.
"To" and "From" dates (Month/Day/Year) and total hours worked per week for all employment history listed on the STD. 678.
Name, address, and phone numbers of current and former employers and supervisors.
"To" and "From" dates (Month/Day/Year) on the resume (if applicable).
State employees must list the specific departments for which they worked and indicate the specific civil service classification held (not working titles).
All required documents listed in the "Required Application Documents" section.
If you are meeting minimum qualifications with education, you must include a copy of your official/informal transcripts for verification. These transcripts must include your name and the name of the school. Official transcripts may be required upon appointment.
If you have a degree from outside of the United States, you must also submit an evaluation of this degree to determine its US equivalency. If you need an evaluation, you can visit this website https://www.naces.org/ to find organizations that provide these services.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification must be included in your completed Application Package to demonstrate how you meet the Minimum Qualifications for the position.

Failure to provide the information listed above may disqualify you from consideration for this recruitment.

Resumes, Cover Letters, etc. DO NOT replace the required, completed Examination/Employment Application (STD. 678).

Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any of your documents in your application package.

Diversity, Equity, and Inclusion at CSAC

Diversity Statement: Here at the CSAC, we want all of our employees to feel respected, valued, appreciated, and equipped to thrive. CSAC encourages employees to work together to fuel the creativity and innovation process necessary to serve our customers well. This commitment fosters and inclusive work environment where all backgrounds, cultures, and personal experiences are honored as we join in common cause to make college affordable for all California students.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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