FIND_THE_RIGHTJOB.

California Correctional Health Care Services

STAFF SERVICES MANAGER II (SUPERVISORY)

United States

Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented. PLP 2025 requires each full-time employee in Bargaining Unit S01, and related Excluded, Exempt and Statutory Exempt employees, will have their base salary reduced by 3% percent and will receive 5 hours of PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes. Part-time employees are subject to the same conditions as full-time employees, on a prorated basis equivalent to their time-base. Permanent intermittent employees are subject to the same condition as full-time employees, based on the number of hours worked in the pay period.

Under general direction of the Staff Services Manager III, Quality Management (QM) Section, Program Development, the Staff Services Manager II (SSM II) is directly responsible for the full range of supervisory duties that must be performed without a first line Staff Services Manager I. The SSM II is responsible for the development and implementation of the Statewide Patient Safety Program for health care services. This position oversees the California Correctional Health Care Services’ (CCHCS) strategic goals to identify and address problems within the healthcare system that may contribute to patient harm. Up to 20% or more travel may be required.

This position is located in the Quality Management Section. With the understanding that patient safety is the fundamental responsibility of every individual within the correctional health care delivery system, the Quality Management Section strives to support continuous evaluation and positive change in order to improve patient outcomes, cost effectiveness and efficiencies, and support the delivery of safe patient care.

This advertisement is for a Staff Services Manager II position(s) Located at Headquarters in Elk Grove, Sacramento County. Please indicate the position number on your application: 042-127-4801-003.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.

Please note: A Training and Development (T&D) assignment will not be considered at this time.

You will find additional information about the job in the Duty Statement.

Working Conditions

About the location – Headquarters, Elk Grove

Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove offers a great mix of newly developed housing, business projects, and recreational opportunities. You will enjoy working at our campus-style office complex with free parking, and perhaps even call Elk Grove home.

The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-493940

Position #(s):

042-127-4801-003

Working Title:

Staff Services Manager II

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)

$7,872.00 - $9,781.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.

CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.

Commitment to California Model

CDCR and CCHCS are proud to partner on the California Model which will transform the correctional landscape for our employees and the incarcerated. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated. Additionally, the California Model improves success of the decarcerated through robust re-entry efforts back into to the community.

Special Requirements

Please do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications (MQ) will be verified prior to interview and/or appointment. If you are meeting MQ’s with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the MQ’s, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services.

Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis (TB) testing prior to appointment followed by department annual TB testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov.

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/13/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Correctional Health Care Services

Classification and Pay - Mail

Attn: C. Medina, JC-493940

Classification and Pay

P.O. Box 588500, D-1, Personnel

Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Correctional Health Care Services

Classification and Pay - Drop Off

Attn: C. Medina, JC-493940

8280 Longleaf Drive, Bldg. D-1, Suite 101

Elk Grove, CA 95758

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.

For helpful guidance on writing an effective Statement Of Qualifications or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: Principles, practices, and trends of public and business administration, including management and supportive staff services such as budget, personnel, management analysis, planning, program evaluation, or related areas; principles and practices of employee supervision, development, and training; program management; formal and informal aspects of the legislative process; the administration and department's goals and policies; governmental functions and organization at the State and local level; department's Affirmative Action Program objectives; and a manager's role in the Affirmative Action Program and the processes available to meet affirmative action objectives.

Ability to: Reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems; develop and evaluate alternatives; analyze data and present ideas and information effectively both orally and in writing; consult with and advise administrators or other interested parties on a wide variety of subject-matter areas; gain and maintain the confidence and cooperation of those contacted during the course of work; review and edit written reports, utilize interdisciplinary teams effectively in the conduct of studies; manage a complex Staff Services program; establish and maintain project priorities; develop and effectively utilize all available resources; and effectively contribute to the department's affirmative action objectives.

Additional Desirable Qualifications: Knowledge of healthcare quality improvement and patient safety concepts is an asset. Sound decision-making and attention to detail.

Interpersonal Skills: Work independently in a team setting. Able to effectively communicate and collaborate with staff at all levels of the organization.

Benefits

Benefit information can be found on the California Department of Human Resources (CalHR) website, www.benefits.calhr.ca.gov/, and the CalPERS website, www.calpers.ca.gov.

Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the CalHR website at www.benefits.calhr.ca.gov/state-employees/retirement/.

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at www.calhr.ca.gov/about-calhr/divisions-programs/personnel-management/merit-system-principles-an-overview/.

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
When sending an email, include: job control (JC) 493940 and position # 042-127-4801-003
(000) -
cchcshrecos@cdcr.ca.gov

Hiring Unit Contact:
Gina Morrison
(916) 691-0903
gina.morrison@cdcr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
CCHCS EEO Office
(916) 691-6118
CCHCS_EEO@cdcr.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) provides information about your past work experiences, which helps the hiring manager assess your qualifications for this position.

APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED.

NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ. You MUST provide an SOQ response to the below prompt and stay within the stated parameters to be considered for this position. Any applications submitted without an appropriate SOQ response will be excluded from this recruitment.

SOQ shall not exceed one (1) page in length.
Typed using no smaller than 11 point font size.
"Statement of Qualifications" and your first and last name must be written at the top of the page.
When completing the SOQ, please include all relevant experience, education, and training in a written narrative format for the prompt below.

Describe why you are interested in this position; and describe the skills, knowledge and abilities that make you the best candidate for this position. Also, describe a specific work-related project where you were the lead. What was the project and why was it important to your organization? What was the scope of your responsibility? What actions did you take to ensure the project was completed on time and that a high quality product or service was achieved? If resources had to be reallocated, what did you do? What was the outcome of the project?

Please visit Work4CA: How to Write a Statement of Qualifications for helpful guidance on writing an effective SOQ.

Additional Information

PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.

All methods of appointment may be considered.

VAR and/or XXX in the position number indicates that multiple vacancies may exist for this classification.

Examination Information

To obtain list eligibility for the Staff Services Manager II classification before applying for the position(s), you must first take and pass the Staff Services Manager II examination.

State Application Checklist

To prepare for the State application process, please visit Work4CA: State Application Checklist.

Interview Checklist

To prepare for the interview process, please refer to the Work4CA: Interview Checklist

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Similar jobs