Senior Inclusion & Belonging Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

NOTE: This role is hybrid and requires 3 days a week in our Phoenix, AZ office.

The Senior Inclusion and Belonging Specialist drives the day-to-day operations of programs such as the Employee Resource Groups to ensure alignment with organizational inclusion goals. This role executes key initiatives, tracks progress, and partners across teams to build a more inclusive, engaged, and welcoming workplace. The Senior serves as a key partner and connector across the organization to amplify Team Member voices, foster community, and help embed inclusion into our culture and operations.

RESPONSIBILITIES / JOB DUTIES

• Program Leadership:
  • Manage the day-to-day operations of I&B programs such as the Employee Resource Groups
  • Execute strategies to achieve annual and long-term program goals
  • Serve as the main point of contact and advisor to ERG leaders, supporting governance, engagement and alignment with charters and I&B strategy
  • Develop toolkits, training, content and communications to enable effective and sustainable I&B operations
  • Partner with internal stakeholders to plan and execute impactful events, awareness campaigns and learning opportunities
  • Manage the measurement of I&B programs to ensure progress toward annual and long-term goals
• Organizational Effectiveness:
  • Maintain strong knowledge of I&B best practices and expertise to contribute to programs and strategies
  • Support continuous improvement by gathering feedback and benchmarking I&B best practices
  • Manage goals, metrics and processes in order to measure and achieve goals
  • Execute specific project management and day-to-day operations for programs to ensure they are successfully integrated organization-wide
• Stakeholder Engagement:
  • Collaborate with internal communications, ERGs and other business partners to amplify program visibility and impact
  • Support storytelling efforts that highlight diverse voices and build cultural awareness across the organization
  • Provide monthly and quarterly progress and metric updates to the Director
  • Collaborate with Marketing, Public Relations and Internal Communications teams to deliver compelling stories and assets.

KNOWLEDGE / SKILLS / ABILITIES

• Demonstrated project management and organizational skills with a proven track record of delivering work on time and on budget
• Detail-oriented, with an ability to achieve flawless execution
• Collaborative work style and ability to achieve results across disciplines and levels, internally and externally
• Experience leading programs, strategies, and projects
• Comfort managing multiple workstreams simultaneously, and ability to prioritize effectively
• Proven ability to work effectively in a team environment and drive results as an individual contributor
• Demonstrate sound judgment and critical thinking skills
• Ability to create momentum and influence change
• Excellent written and verbal communication, presentation and professional speaking skills
• Deep commitment to equity, inclusion and creating spaces of belonging in the workplace
• Knowledge of accessibility, inclusive language, and identity-related topics
• Proficiency in Microsoft Office applications, and Google Suite

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Requirements:
  • Bachelor's degree plus 8 years of experience in inclusion & belonging, project management, or related corporate/nonprofit/mission-driven roles supporting culture or inclusion initiatives,
  • Or a master’s degree plus 6 years of experience in inclusion & belonging, project management, or related corporate/nonprofit/mission-driven roles supporting culture or inclusion initiatives.

#OLG_RX

#LI-OH1