FIND_THE_RIGHTJOB.
STAFF SERVICES MANAGER II (SUPERVISORY)
United States
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Does the thought of coordinating and implementing Workforce Services (WS) culture and engagement programs excite you? If you are an experienced leader and strong communicator, who thrives in planning, organizing, implementing and evaluating multiple concurrent projects, are self-motivated, good listener, and eager to learn how to drive WS engagement at scale, then this job is for you!
The Chief of Staff works closely to the Division Chief implementing and evaluating EDD programs and activities throughout the Division, while providing direct support to four Deputy Division Chiefs within the division. The Southern Workforce Services Division is comprised of Inland Empire, Orange County, San Diego, Imperial counties and Central Valley.
About WSB:
The Workforce Services Branch (WSB) supports EDD's goals by connecting our customers to a comprehensive range of employment and training services; in collaboration with partnership organizations, state and local municipalities throughout numerous America's Job Center of CaliforniaSM locations. In order to foster active collaboration with our employees and customers while promoting work/life balance for our teams, WSB's Central Office offers a hybrid workforce environment with telework and flexible scheduling options. As a state employee, you will potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday and paid State Holidays, as well as potential annual raises. See the California State Employee Benefits Summary for more information.
Join our team to improve the lives of Californians!
The WSB Mission: "California's workforce system supports economic vitality by connecting people, training, and work."
The WSB Vision: "California's workforce development system is innovative and integrated, promoting economic growth and advancing shared prosperity for California's employers and job seekers."
If you are interested in the position, Duty Statement, & Desirable Qualifications below as it outlines more information on the available position.
Position exists at: 1325 Spruce Street Riverside, CA 92507 ARU 917
If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Some overnight travel required.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER II (SUPERVISORY)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Department Website: http://www.edd.ca.gov
Special Requirements
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Staff Services Manager II (Supervisory) Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/18/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Desirable Qualifications
- Good listening
- Communicator
- Analytical thinker
- Team leadership
- Personal credibility
- Interpersonal skills
Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Cherilyn Greenlee
(951) 314-0357
Cherilyn.Greenlee@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a résumés or cover letter. Résumés and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
SOQ must have both first and last name, position title, and job code number at the top of SOQ. It must include page numbers at the bottom of the page. SOQ may not exceed more than two (2) pages in length.
The SOQ must summarize your education, training, experience, and skills that qualify you for this position by answering the below questions. SOQ must respond to the following questions in the order listed below. Each response must also be numbered and include the corresponding question and answer to clearly indicate which question you are addressing.
Failure to follow these instructions may disqualify you from moving further in the hiring process.
PROVIDE SPECIFIC EXAMPLES TO THE FOLLOWING:
1) Describe your background, experience, knowledge, and/or training as it relates to the duty statement of the Chief of Staff.
2) Describe your experience providing consultation and guidance to managers or employees on Program matters. How did you ensure that the advice you provided aligned with the organizational goals and policies?
3) Have you taken the SSM II Exam?Write your responses carefully.
The initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on the submitted SOQ.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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