Staff Services Officer

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer
Job Title: Program Specialist IV
Agency: Health & Human Services Comm
Department: Client Services Administration
Posting Number: 14185
Closing Date: 03/10/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $4,263.16 - $6,779.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-20
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Lufkin State Supported Living Center
Job Location City: POLLOK
Job Location Address: 6844 N US HWY 69
Other Locations: Lufkin
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

• Coordinates projects and initiatives as assigned by the ADOP/Facility Director.
• Coordinates, in cooperation with all departments, the management of policies and

• Coordinates and manages the local grievance process including the filing of grievance statements with HHSC Appeals and Legal as received; working with HHSC Appeals on the scheduling of grievance hearings, collecting all documentation requested by the HHSC attorney, and all other matters concerning grievance hearings and the final orders.
• Assists the Facility Director, ADOP, ADOA, Department Heads, employees, former employees, etc. with human resource management actions and policies.
• Prepares oral and written reports on special projects as assigned by the ADOP/Facility Director.
• Provide assistance in holding & serving as a witness or mediator during counseling sessions and/or pre-meetings as requested.
• Maintain an ANE disciplinary log for facility documentation/precedence purposes.
• Coordinates and maintains Disciplinary Review Team meetings and data as well as serves as a member.
• Attends grievance hearings as a facilitator, assures necessary information is provided to the facility attorney and notifies called witnesses
• Assist with TL&L and facility HR Specialist in the reinstatement of overturned confirmations/rescinding of disciplinary action.
• Acts as the facility contact person and Liaison with the Civil Rights Office (CRO) by providing contact or other information requested by CRO to facilitate investigations.
• Designee for general complaints. Will work with the employees & management to escalate and resolve complaints received.
• Designee for Reasonable Accommodation form submission. Assist employees and managers in the coordination of the submission of forms and the reasonable accommodation policy, process, and closure as needed.
• Chairs committee for educational leave & hardship form requests and approvals.
• Designee for receipt of criminal self-reports due to employee arrests, convictions, etc. Coordinate submission of forms to HR Specialist and maintain log of all self-report forms. Assist managers in the proper corrective action to be taken for failure to self-report.
• Assist managers in the hiring processes as needed (coordinating interviews, taking notes, scoring, and completion of the proper hiring selection forms) to ensure all hiring procedures are completed per HHS HR policies.
• Provides training for new managers and refreshers on Performance Conduct Management.
• Reviews rehire paperwork for work history and eligibility.

• Knowledge of HHSC, policies and procedures, and the principles and practices of an SSLC.
• Excellent communication skills both orally and written.
• Ability to study and evaluate programs and propose recommendations.
• Ability to provide consultative, in-service, and other forms of assistance to aid the facility in complying with pertinent policies and procedures.
• Ability to coordinate the completion of complex assignments through both independent and collaborative efforts.
• Ability to organize and prioritize work and complete all assigned duties with minimal direction.
• Ability to prepare and present professional presentations.
• Ability to train others.
• Ability to assist the Facility Director, ADOP, ADOA, Department Heads, employees, former employees, etc. with human resource management actions and policies.
• Skills are advanced in computers and utilizing the following applications: MS Word, Excel, PowerPoint, Outlook, and Internet Explorer.
• Proven ability to maintain confidentiality, professionalism, and respect always in all circumstances.
• Ability to make good decisions and use good judgement when dealing with critical issues.
• Ability to maintain good working relationships in all areas of facility and to use tact and diplomacy when dealing with difficult situations.
• Ability to effectively interpret information and provide information and guidance to others.
• Ability to compose letters and memorandums.
• Skill in proofreading and editing correspondence and documents for spelling, grammar, and clarity.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.