Staffing Operations Coordinator

Staffing Operations Coordinator – Nursing Department
Operations / Workforce Coordination Role
SMP Health – St. Catherine North | Fargo, ND

Full Time | Monday–Friday | $25 – $30 per hour

SMP Health – St. Catherine North is seeking a highly organized professional to support nursing leadership by coordinating staffing operations for our care teams.

This position plays an important role in keeping our nursing departments running smoothly by managing schedules for nurses and nursing assistants, helping ensure shifts are covered, and working closely with leadership to respond to changing staffing needs.

The right candidate enjoys solving logistical challenges, communicating with people, and keeping complex schedules organized in a fast-moving healthcare environment. This role also requires a high level of professionalism, respectful communication, and strong customer service when working with nursing staff, leadership, and other team members.

Key Responsibilities

• Coordinate schedules for nurses and nursing assistants across multiple units
• Manage daily staffing adjustments, call-ins, and shift coverage
• Communicate with staff regarding schedule updates and open shifts in a clear and respectful manner
• Provide professional and responsive customer service when assisting staff with scheduling questions or concerns
• Work closely with the Director of Nursing and nurse managers to maintain safe staffing levels
• Monitor overtime and staffing patterns
• Identify scheduling gaps and opportunities for improvement
• Maintain accurate staffing records within scheduling systems
• Assist with onboarding coordination and schedule setup for new nursing staff
• Coordinate schedules and staffing during business hours while working closely with nursing leadership on coverage needs

What Makes Someone Successful in This Role

The most successful candidates are people who enjoy solving operational challenges and keeping complex schedules running smoothly.

This role requires strong communication skills, professionalism, and the ability to interact respectfully with staff in a fast-paced environment where staffing needs can change quickly. Attention to detail, organization, and a strong customer service mindset are essential.

Qualifications

• 3+ years experience in scheduling, workforce coordination, HR support, or healthcare operations
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and solve problems quickly
• Experience working in healthcare or senior care preferred but not required

Why Work at SMP Health – St. Catherine

• Mission-driven organization serving older adults in our community
• Collaborative leadership team and supportive work environment
• Stable weekday schedule
• Competitive pay and full benefits package

About SMP Health – St. Catherine North

SMP Health – St. Catherine North is a skilled nursing and senior care community in Fargo dedicated to providing compassionate, high-quality care to older adults.

As part of SMP Health, a Catholic health ministry, our work is guided by values of dignity, service, stewardship, and excellence. Our team is committed to creating a supportive environment for residents, families, and staff while delivering exceptional care.

For decades, St. Catherine has served the Fargo community and continues to build on a legacy of innovation in senior care.

Every member of our team plays an important role in supporting residents and the caregivers who serve them each day.

Benefits

• Competitive hourly wage
• Health, dental, and vision insurance
• Retirement plan
• Paid time off
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of older adults

If interested, please complete an online application at:
smphealth.org/stcatherinenorth/careers

SMP Health – St. Catherine is an equal opportunity employer.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please briefly describe your experience coordinating employee schedules or staffing coverage.

Experience:

• scheduling, workforce coordination, or staffing: 1 year (Preferred)

Work Location: In person