Star Assistant - UAE National

The Star Assistant is responsible for delivering exceptional customer service and technical support to both potential and existing Mercedes-Benz customers. This job serves as the primary point of contact for inquiries related to vehicle sales and after-sales services, ensuring customer satisfaction and loyalty through efficient communication and problem-solving.

Responsibilities

• Act as the main point of contact for customers, providing professional and courteous assistance through various communication channels (phone, email, or in person).
• Welcome customers to the showroom, directing them to appropriate team members based on their needs.
• Address inquiries, troubleshoot issues, and guide customers through the sales and after-sales processes.
• Collaborate with the showroom team to ensure seamless coordination of customer interactions.
• Provide accurate technical advice and recommend solutions tailored to customer needs.
• Build and maintain strong customer relationships to ensure satisfaction and loyalty.
• Record all customer interactions, including inquiries, technical issues, and resolutions, in relevant systems (e.g., CRM).
• Proactively follow up with customers to confirm their needs are met and to enhance their ownership experience.
• Generate reports on customer interactions and analyse trends to provide actionable feedback to management.
• Participate in initiatives to improve customer satisfaction and operational efficiency.
• Stay updated on the latest Mercedes-Benz products, technologies, and after-sales processes.
• Participate in training programs to enhance technical knowledge and customer service skills.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business

Requirements

• Previous experience in automotive after-sales support, service advisory, or technical assistance is preferred.
• High school diploma or equivalent
• Additional certifications or degrees in a related field are a plus.

PLEASE NOTE: This role is for UAE Nationals Only.

Location: Dubai Design District