Find The RightJob.
Station Master (f/m/d)
Railways for the world of tomorrow.
Deliver Egypt’s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt’s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.
The Station Master is responsible for the safe, efficient, and customer-focused operation of an individual station within the high-speed rail network. This includes overseeing daily station activities, coordinating train operations, ensuring compliance with safety and service standards, managing passenger flow, and leading frontline staff to deliver excellent customer service.
Responsibilities:
- Conduct regular checks to ensure all station equipment is functioning properly and in good working order.
- Supervise and coordinate the station staff, including ticket office personnel, platform staff, and other station personnel.
- Monitor and enforce compliance with safety regulations, emergency procedures, and operational protocols.
- Oversee the cleanliness and maintenance of the station premises, including platforms, waiting areas, and facilities.
- Coordinate with relevant departments and stakeholders to provide timely and accurate information to passengers, addressing delays, disruptions, and other inquiries.
- Provide effective communication and information to internal and external parties in an efficient and timely manner.
- Manage and respond to emergencies, ensuring the safety and orderly evacuation of passengers when necessary.
- Monitor ongoing maintenance work in the station, ensuring minimal disruption to passenger services.
- Record and report any incidents, irregularities, or customer feedback in the station logbook and follow up on necessary actions.
- Provide assistance and support to passengers with special needs, ensuring their comfort and safety.
- Oversee cash management processes, including cash collection, reconciliation, and security procedures.
- Report all faults according to the fault reporting procedure in a timely manner.
- Deliver essential messages to passengers via audio or visual means in a timely and proactive manner to avoid confusion and frustration
- Prepare incident/accident reports and inform relevant authorities and managers.
- Maintain the Station Logbook with details of all issues and incidents.
- Meet and greet customers, providing a high level of customer service.
- Collaborate with the senior station management team to implement improvements and optimize station operations.
- Assist the emergency response team as required during crisis situations.
- Perform any other duties assigned by the senior station supervisor or station manager to ensure efficient station operations.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Business Administration, Transportation Management) or MBA
- Minimum 5 years of experience in station management, railway operations, or a related field
- Proven knowledge of all aspects of Compliance related to station operations, safety regulations, and passenger services
- Certification or training in station management or railway operations is preferred
- Affinity with effective leadership, team management, and problem-solving skills
- Knowledge about railway operations, station processes, scheduling, staff management, and safety protocols.
Competencies:
- Good understanding of the business of a passenger railway operation and maintenance company, including operational challenges and customer service requirements.
- Ability to perform effectively under pressure, meet challenging deadlines, and make quick decisions to ensure smooth station operations.
- Solution-oriented mindset to identify and address issues promptly, while maintaining a high level of service.
- Strong client orientation and a quick response attitude to meet passenger needs and expectations.
- Willingness to learn and adapt to the specific standards and procedures of the railway company.
- Strong interpersonal skills to interact effectively with a diverse workforce, passengers, and stakeholders.
- Ability to work collaboratively in a team and foster a positive work environment.
- Proficiency in MS Office applications (Teams, Outlook, Excel, Word, etc.) and familiarity with relevant IT systems used in railway station operations.
- Fluent in written and spoken English and Arabic to communicate with passengers and colleagues effectively.
© 2026 Qureos. All rights reserved.