Staybridge Suites Assistant GM

Staybridge Madison East (AGM)

Overview
Join our dynamic hospitality team as a Hotel Assistant General Manager, where your leadership will elevate guest experiences and drive operational excellence. In this pivotal role, you will oversee daily hotel operations, supervise staff, and ensure exceptional customer service standards are met consistently. Your expertise in hospitality management and guest relations will foster a welcoming environment that encourages guest loyalty and team engagement. This position offers an exciting opportunity to influence the success of a vibrant resort or hotel setting, leveraging your multilingual and bilingual skills to connect with diverse guests and staff alike.

Responsibilities

• Lead and supervise hotel departments, including front desk, housekeeping, food & beverage, and guest services to ensure seamless operations.
• Oversee revenue management strategies to maximize profitability while maintaining high service standards.
• Manage human resources functions such as staffing, training, performance evaluations, and employee relations to build a motivated team.
• Ensure exceptional guest experiences by addressing concerns promptly, maintaining high standards of customer service, and fostering positive guest relations.
• Oversee budgeting processes, expense control, and financial reporting to support sustainable hotel growth.
• Supervise night audit procedures and ensure accurate financial reconciliation at the end of each day.
• Maintain compliance with hotel policies, safety regulations, and industry standards while implementing continuous improvement initiatives.
• Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently and courteously.
• Support front desk operations by overseeing reservations, check-ins/outs, and managing guest requests with a focus on hospitality excellence.
• All duties as assigned my managment and/or ownership.

Experience

• Proven supervising experience within the hospitality industry, ideally in a hotel or resort environment.
• Extensive hotel management background with a strong understanding of hospitality operations and guest services.
• Demonstrated expertise in revenue management, budgeting, and human resources practices relevant to hotel settings.
• Exceptional customer service skills complemented by multilingual or bilingual abilities to serve diverse clientele effectively.
• Familiarity with front desk operations including night audit procedures and multi-line phone systems.
• Strong leadership qualities with the ability to motivate teams and foster a collaborative work environment.
• Prior experience in guest relations, hotel management systems, and hospitality software is highly desirable. This role is designed for energetic leaders passionate about delivering outstanding hospitality experiences while driving operational success. If you thrive in fast-paced environments where your leadership makes a tangible difference—apply now to become an integral part of our vibrant team!

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person