Stock Management Services Administrator

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Stock Management Services Administrator at Azadea's Business Services is responsible for overseeing and executing transactional stock management activities to ensure the delivery of effective and efficient end-to-end service to the group.

RESPONSIBILITIES

• Receive, process, and fulfill requests to ensure their timely and accurate processing, aligning with established business needs.
• Review and validate all stock management transactions, provide necessary assistance, and track pending transactions to maintain current stock levels.
• Execute transactions following specified protocols to ensure accurate and punctual recording, addressing any discrepancies by liaising with relevant parties for resolution.
• Prepare regular reports on stock management activities, highlighting key findings and recommendations to senior management.
• Maintain a high level of customer service, ensuring internal customers' satisfaction by adhering to internal SLAs and promptly addressing requests.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in French is a plus.

Technical Skills

• Proficiency in MS Office.

EDUCATION

Bachelor’s degree in Supply Chain Management, or Logistics, or Business Administration, or a related field.

EXPERIENCE

Zero to one years of experience in stock management, or a similar role.

BEHAVIORAL COMPETENCIES

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.