Store Manager

Al-Futtaim Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Store Manager is responsible for leading a store team to achieve exceptional customer service standards and in-store execution, which are pivotal for sustainable sales growth and profitability. This role requires excellent communication skills and the ability to analyze sales figures. The Store Manager directs the store team, including Beauty Advisors, Specialists, Makeup Artists, and Inventory Controllers, ensuring alignment with company objectives and financial targets.

What You Will Do: Profit Financial

• Drive, monitor, and review sales performance to deliver sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance to update and recommend improvement plans.
• Implement strategies to achieve sales targets of exclusive products and provide feedback on promotional effectiveness.
• Manage and control store-approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize controllable expenses of the store.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.

Commercial

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and ensure timely replenishment of stocks.
• Ensure accurate and timely inventory adjustments and compliance with Brand Service Standards.
• Enhance customer shopping experience to exceed expectations.
• Handle product queries and complaints, offering advice aligned with Brand Service Standards.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Promote and drive selling techniques to increase conversion/transaction rate.
• Cascade and implement ongoing promotions and store activities following standard guidelines.

Process

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and followed.
• Demonstrate strong analytical skills and understanding of system and reporting.
• Monitor store controllable expenses and supervise loss, asset protection, and risk management.
• Liaise with mall management and prepare store documentation (daily reports, banking, refunds, exchanges).
• Perform cashiering duties ensuring compliance with SOPs.

People

• Plan and monitor Personal Development Plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisal and personal plans of direct reports.
• Implement action plans for employee engagement.
• Conduct performance reviews and discussions to improve team competencies.

Required Skills To Be Successful:

• Strong leadership and problem-solving skills.
• Excellent customer service and results-oriented approach.
• Proactive with the ability to take initiative and work collaboratively.
• Integrity, trust, and ability to handle ambiguity in a retail environment.

What Qualifies You For The Role:

• Bachelor or Master degree preferred.
• Minimum of 5 years experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and retail operations, including stock management and visual merchandising.
• Demonstrated management skills with a focus on people development and customer service.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.

Al-Futtaim is an equal opportunities employer and all qualifying candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.