Store Manager

Role:

The Store Manager is responsible for overseeing all aspects of the coffee shop's operations, including staff management, customer service, inventory control, and financial performance.

Reporting Line:

Operations Manager

Responsibilities:

· Develop and implement strategies to drive sales, increase profitability, and achieve business objectives.

· Recruit, train, and supervise staff, including baristas and other support personnel.

· Create and maintain employee schedules, ensuring adequate coverage during peak hours.

· Provide leadership and support to staff, promoting a positive work environment and fostering teamwork.

· Monitor and evaluate employee performance, providing feedback and coaching as needed.

· Manage inventory levels, including ordering supplies, tracking stock, and minimizing waste.

· Ensure compliance with health, safety, and sanitation regulations.

· Maintain cleanliness and organization throughout the coffee shop, including the kitchen, dining area, and restroom facilities.

· Handle customer inquiries, complaints, and feedback in a professional and timely manner.

· Develop and implement marketing initiatives to attract new customers and retain existing ones.

· Prepare and analyze financial reports, including sales figures, expenses, and profitability.

KPIs:

· Total sales revenue

· Average transaction value

· Food cost percentage

· Customer satisfaction scores

· Employee turnover rate

· Inventory turnover rate

· Profit margin

· Labor cost percentage

· Marketing effectiveness (return on investment for marketing initiatives)

· Municipality score level & avoiding fines

· Cleaning and organization of the Café in general

نوع الوظيفة: دوام كامل, عقد
مدة العقد: 12 شهر

الراتب المدفوع: ﷼٧٬٠٠٠٫٠٠ لكل شهر

الخبرة:

• الكافيهات و المطاعم: 5 سنوات (مطلوب)

اللغة:

• الانجليزية (مطلوب)