Store Manager- Chanel- Riyadh

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands, and over 65 years of experience, we have become a major player in the beauty, fashion, and gift sectors, offering service excellence to our partners and delighting our customers. We are evolving from a traditional distributor and retailer to a hybrid retailer, bringing luxury experiences to customers everywhere.

To support our growth, we are building a world-class team. We aim to leverage technology and data to improve our operations across retail, supply chain, and customer loyalty. We seek top talent to join us on this journey of exploring new horizons together.

What you'll be doing

As a Store Manager at Chalhoub, you will drive the store's success, build a loyal VIP customer base, manage the team, and ensure adherence to brand guidelines and store processes.

Key Responsibilities

• Lead by example, representing the brand and communicating its values through all interactions.
• Define, execute, and monitor the store action plan to meet sales targets and KPIs.
• Manage the customer database to foster relationships and identify sales opportunities.
• Stay informed about trends, products, and competitors, sharing feedback with relevant stakeholders.
• Leverage both online and offline sales channels to maximize performance.
• Provide leadership and development for the team, fostering a positive work environment based on trust, respect, and fairness.
• Recruit, develop, and retain talented staff, promoting growth and professional development.
• Ensure performance improvement plans are transparent and well-documented.

Customer Experience

• Promote an omnichannel approach, emphasizing physical and digital touchpoints, clienteling, and leveraging customer data to personalize service.
• Recruit new clients and convert them into loyal VIP customers through excellent service and networking.

Operational Excellence

• Ensure compliance with all sales and operational policies.
• Manage e-commerce orders efficiently, meeting SLA standards.
• Utilize available technology tools to enhance customer experience and ensure team proficiency.
• Maintain operational standards, including stock replenishment and visual merchandising.
• Work closely with relevant teams to ensure compliance with legal, safety, security, and HR guidelines.
• Analyze traffic data to ensure optimal floor coverage during peak hours.

What we can offer you

Join us to turn your aspirations into reality through enriching experiences, learning opportunities, and diverse career paths. We offer a competitive benefits package, including healthcare, educational contributions, flexible working policies, and employee discounts. Click here to view all perks and benefits.

We Invite All Applicants to Apply

At Chalhoub Group, we value diversity of thought, culture, background, abilities, and perspectives. We are committed to inclusion and provide equal opportunities regardless of gender, age, race, religion, national origin, or disability. We welcome all applicants to be part of our exciting future.