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Store Manager | NEW OPENING - Istanbul Airport

Istanbul, Turkey

Job Description

TIFFANY & CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Main Responsabilites:

Retail Excellence – Execute exceptional retail performance to ensure sales and service

Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
Understand & analyze the business needs, productivity and KPIs and provide business insights
Drive the daily performance animation through effective communication at store and SP level
Lead the execution of retail excellence standards
Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities

Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock

Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
Own compliance of store operations, health and safety, maintenance and store environment

Team leadership and planning – Improve the business value through leading talent/ individuals/ teams and the optimization of resources

Align resources to reflect the store needs; traffic, client profile and product potential
Conduct daily and monthly team meetings to motivate and engage team

Talent Management – Acquisition, retention, development and engagement of teams and individuals

Recruit and develop talent pipeline and build succession plans
Build and develop best in class client centric teams, assess team capabilities & build robust development plans
Address and action performance management issues in a timely manner through consistent feedback

Client Experience – Elevate in store experience consistently delivering memorable moments

Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
Coach and monitor team cultivation practices with CRM
Execute events in partnership with PR & gain business alignment with a commercial goal

Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend

Ensure highest levels of in-store luxury experience at all times
Manage customers issues / complaints

Required Qualifications:

A minimum of 5-10 years of sales management experience within retail or luxury retail or relevant customer related experience
Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
Willingness to work non-traditional business hours including evenings, weekends and holidays
Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
Proven ability to work in a fast-paced, changing environment
Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
Must have authorization to work in the country where the position is based
Turkish and English speaking abilities are mandatory, a third language is an appreciated plus. an appreciated plus.

Preferred Qualifications: