Store Shift Lead

Job Description: Assists the manager with finishing tasks in all departments. In addition, assists with marketing, working events, opening/closing the store, team member and/or guest issues with a focus on customer retention. Teamwork and exceeding guest expectations are top priorities at the store. Our stores operate 7 days a week. Weekdays & weekends with open availability with ability to open or close. Must be 18+ years old.

Characteristics:

• Reliable
• Independent worker
• Excellent customer service
• Sense of urgency
• Efficient time management
• Accountable
• Leadership qualities
• Positive attitude

Responsibilities Include but not limited to:

• Uphold Nothing Bundt Cakes’ image, brand and culture
• Maintain the safety and security of the store and the team
• Create and maintain a positive work environment
• Help store departments - frosting and guest service representatives to ensure product and service is meeting or exceeding NbC standards
• Work between departments to make sure everything is running smooth and that customers wait time is meeting or exceeding standards
• Assist in training new employees
• Open/close store – key holder
• Reconcile cash drawers and daily reports
• Banking deposits and stocking cash drawers with change
• Assist with daily and monthly inventory
• Assist with holiday preparation: Store for peak/holiday times to ensure enough is product is allocated, crafted & prep-work is completed.
• Ensure bakery is clean and organized for both
• Be involved in resolving customer needs and/or complaints
• Including Credit process, voids, refunds, emailing receipts, etc.
• Evaluate performance and accountability of team
• Ensure all same-day and next-day orders are complete and completed accurately (this includes crafting orders) – this includes fulfilling a shift position in Store
• Assist in additional tasks listed but not limited to: marketing, events, deliveries, and weddings
• 30- 35 hours per week – Must be flexible in scheduling and adhere to blackout dates

Requirements:

• 2-3 + years of customer service experience
• Microsoft Word/Excel experience preferred but not required
• Valid driver’s license
• Must be 18+

Compensation/Benefits:

• Woman owned family store
• Starting pay negotiable
• Great hours
• Growth opportunities
• Store discount
• Paid training

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Application Question(s):

• Are you able to carry and lift 50 lbs?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• St. Louis Park, MN 55426 (Required)

Work Location: In person