Store Supervisor

Job Objective:

To oversee daily store operations, ensure sales targets are met, maintain excellent customer service standards, and uphold overall store quality and order.

Duties & Responsibilities:

• Supervise and manage the sales team, assigning tasks and monitoring performance.
• Train and guide new employees to achieve store sales objectives.
• Monitor stock levels and coordinate with management for replenishment.
• Ensure compliance with company policies, quality standards, and customer service guidelines.
• Handle customer complaints and resolve issues professionally.
• Prepare and submit regular sales and performance reports to management.
• Ensure adherence to work schedules, dress code, and store cleanliness.
• Oversee the implementation of promotions and discounts in the store.
• Participate in stocktaking activities and ensure data accuracy.
• Motivate the team to achieve sales goals while maintaining a positive work environment.
  
  
  

Qualifications:

• Bachelors degree in Business Administration or related field (preferred).
• Minimum 2 years of supervisory or retail sales experience.
• Strong leadership and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in POS systems and Microsoft Office applications.
• Fluency in English (Arabic proficiency preferred).
  
  
  

Working Hours & Conditions:

• 48 hours per week (1 day off weekly).
• Work may be required during holidays or peak seasons (Ramadan, Eid, packing season, etc.).
• Flexibility to work in any UAE branch as per business needs.
  
  
  

Key Performance Indicators (KPIs):

• Achievement of sales targets.
• Customer satisfaction levels.
• Punctuality and attendance.
• Quality of product display & store cleanliness.
• Speed & accuracy of sales transactions.
  
  
  

Benefits:

• Salary: AED 4,000 7,000 (based on experience).
• Attractive sales commission.