Store Supervisor

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Responsible for the operations of the store end to end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, )
• Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions
• Supervise all the maintenance internal activities and / third party suppliers.
• Ensuring appropriate and safe use of material handling equipment

Qualifications

• You have at least 5-7 years of experience in supermarket or restaurant
• You are someone energized by the unknown and look forward to learning each day on the job.
• Good communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills.
• Language skills: Fluent English and Arabic would be highly advantageous.