Store Supervisor – Hangry Joe’s Hot Chicken & Wings (Dubai)

Company Description

Hangry Joe’s Hot Chicken & Wings is a fast-growing Nashville-style hot chicken franchise with a Korean twist, originally from the USA. With multiple branches, food trucks, kiosks, and event activations across Dubai, we are committed to serving fresh, bold, high-quality food while delivering an exceptional guest experience.

Role Description – Store Supervisor

We are looking for a Store Supervisor to lead daily operations at one of our Hangry Joe’s branches in Dubai. This is a full-time, on-site role responsible for overseeing store performance, managing a team, ensuring service and product quality, and supporting event operations when needed.

The ideal candidate has hands-on QSR (quick service restaurant) experience, understands franchise operational standards, and can confidently supervise both FOH and BOH teams. This role reports directly to the F&B Manager / Operations Manager.

Key ResponsibilitiesStore Operations & Leadership

• Oversee daily operations of an assigned Hangry Joe’s store, ensuring consistent service, food quality, and cleanliness.
• Lead and supervise FOH and BOH teams to maintain high performance and positive guest experiences.
• Monitor inventory, stock levels, opening/closing checklists, and store readiness.
• Ensure strict compliance with franchise standards, SOPs, and brand guidelines.

Events & Activations

• Support event operations as needed, including festivals, markets, pop-ups, and catering activations.
• Assist with event setup, food production, staffing coordination, and service flow to ensure smooth and successful execution.

Team Management

• Train, mentor, and guide team members to deliver excellent customer service and follow operational procedures.
• Conduct daily briefings and communicate goals and expectations clearly.
• Address customer concerns professionally and promptly.

Quality & Safety

• Maintain Dubai Municipality food safety guidelines and ensure compliance with hygiene standards.
• Monitor product quality and service consistency at all times.

Reporting

• Report daily sales, performance metrics, team issues, and operational updates to the Operations Manager.
• Highlight gaps, challenges, and improvement opportunities.

Qualifications

• Minimum 1–2 years of experience in Quick Service Restaurant (QSR) operations.
• Experience working in a franchise environment is mandatory.
• Strong leadership and people management skills.
• Knowledge of UAE food safety regulations and basic HACCP standards.
• Excellent communication skills, customer service mindset, and problem-solving abilities.
• Ability to work in a fast-paced environment with flexible scheduling (events, weekends, busy seasons).

What We Offer

• Competitive salary
• Career growth opportunities across multi-unit operations and events
• Training and development
• Fast-paced and dynamic work environment in a rapidly expanding brand

Job Type: Full-time

Pay: From AED2,500.00 per month

Application Question(s):

• Do you have at least 2–3 years of experience working in the Food & Beverage industry in the UAE?
• Have you previously worked in a franchise-based F&B business?
• Do you have hands-on operational experience in a Quick Service Restaurant (QSR) or fast-food concept?
• Have you managed more than one branch or unit at the same time?

• Have you ever managed F&B operations for events, pop-ups, kiosks, or food trucks?
• What is the largest team size you have managed at once (FOH + BOH)?
• Do you have knowledge of Dubai Municipality food safety requirements (PIC, HACCP, SOPs)?
• What is your expected monthly salary?