Store Supervisor - Tanagra - Olya Towers Riyadh

Store Supervisor - Tanagra - Olya Towers Riyadh

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INSPIRE EXHILARATE DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and team members
• Follow all appropriate retail policies, processes, and standard operating procedures to ensure work is done in a systematic and consistent manner
• Build and maintain guest experience standards to build strong loyalty
• Assist in achieving the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques
• Execute and participate in projects and community events with minimal supervision
• Stay ahead of latest trends, products and competitors; share feedback with the store manager and back-office team
• Team Management and Support: create a positive work environment and be the voice of employees when needed
• Understand and communicate the organization's priorities to align the team with Group objectives
• Assist the Store Manager in defining areas of responsibility for each team member and manage the team reporting to the Store Manager
• Create and maintain schedules to ensure full coverage of the shop floor and maintain grooming standards
• Customer Centricity: implement and promote exceptional customer service to boost sales and loyalty
• Manage VIP guest relationships and customer complaints to ensure efficient operations and consistent service
• Operational Excellence: maintain cleanliness, high visual merchandising standards and stock replenishment per brand guidelines
• Leverage available technology tools to support customer experience (e.g., Clienteling app, OMS, Business WhatsApp)
• Assist in inventory preparation and record stock movements in the inventory system
• Ensure processes comply with legal, safety, security, retail operations and HR guidelines; escalate issues when needed

What You'll Need To Succeed

• Excellent communication and leadership skills
• Minimum 3 years' experience in the retail industry
• Proficient in Arabic and English, both written and spoken

What We Can Offer You

We offer enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group provides diverse career paths for those who are extraordinary, every day. We recognise the value you bring and provide a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. Chalhoub Group is committed to inclusion and diversity. We welcome all applicants and ensure equal opportunity for all regardless of gender, age, race, religion, national origin or disability status.

Riyadh, Riyadh, Saudi Arabia

Note: This posting reflects the role and company branding; follow official application processes to apply.