Store Support Coordinator

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Store Support Coordinator is responsible for providing day-to-day support to stores in relation to distribution center operations. This role ensures that all store replenishment orders are processed efficiently, and store teams receive timely updates on inventory, shipments, and product availability. The coordinator serves as a key point of contact for resolving issues between the store and distribution center, ensuring that all systems and processes are aligned to optimize store stock levels, delivery schedules, and operational efficiency

Responsibilities:

1. Act as a liaison between the distribution center and store operations, ensuring smooth communication and timely resolution of issues related to orders, deliveries, and stock availability.

2. Coordinate and track store replenishment orders, ensuring that all deliveries are accurate, on time, and meet store needs.

3. Troubleshoot and resolve any inventory discrepancies, shipping delays, or system issues affecting store operations.

4. Maintain accurate records of store support activities and ensure proper documentation of all issues, solutions, and follow-up actions.

5. Monitor key performance metrics (e.g., order accuracy, delivery timelines) and work closely with Distribution Center teams to ensure continuous improvement.

6. Provide support during peak seasons and promotional periods by coordinating expedited orders and ensuring inventory is readily available.

7. Assist stores with operational queries, providing real-time updates and solutions on inventory levels, product availability, and delivery status.

8. Collaborate with cross-functional teams (e.g., inventory management, logistics, and IT) to address any ongoing system or process challenges.

9. Ensure that all systems related to inventory tracking and store support are properly maintained and updated.

10. Must be able to perform the essential functions of this position with or without reasonable accommodation

Working Relationships:

Close collaboration with the Distribution Center Operations team, Store Operations, Inventory Management, IT, and other supply chain departments.

Minimum Education: High School Diploma or equivalent (associate’s degree in supply chain, Logistics, or related field preferred)

Preferred Education: Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field.

Minimum Experience:

• 2+ years of experience in supply chain operations, retail, or distribution center support, with a focus on inventory management or order fulfillment.
• Experience using supply chain management systems or order management platforms (WMS, ERP).
• Strong working knowledge of inventory control, replenishment processes, and distribution center workflows.

Preferred Experience:

• 3+ years of experience in a distribution center, retail logistics, or operations coordination role.
• Experience with advanced supply chain or warehouse management systems
• Familiarity with retail-specific replenishment systems, POS integration, and store operational needs.
• Previous experience supporting multi-site retail environments.

Licenses/Certifications:

Soft Skills/Competencies:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster team work and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Travel: No travel required

Hours & Conditions: Typically, Monday – Friday, 8+ hour days in office and distribution center settings, may be able to work 1 day from home with approval. Exposure to noise, dust, grease, chemicals and temperature fluctuations.

Physical Requirements: Minimal physical effort required; sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.