Strategic Customer Success Manager

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Strategic Customer Success Manager applies industry experience and Bluebeam product knowledge to guide Bluebeam’s Strategic accounts to achieve their desired business outcomes. This role delivers white glove service in pursuit of developing trusted partnerships and delivering extraordinary experiences, two of Bluebeam’s core values. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions measured in satisfaction, renewals and expanded use of Bluebeam’s products and high-value service offerings.

What we would like to see in you:

• 7+ years experience directly in or adjacent to a professional AEC role and at least 3 of the years in a Customer facing capacity.
• Strong Bluebeam Revu and advanced solutions skills.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.
• Comfortable advising on best practices related to business processes and technology, especially to high-level technical customers.

What you’ll do:

• Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Establish and maintain Customer Objective Reviews with all assigned accounts.
• Create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Become a key stakeholder in developing Account Expansion Plans (AEP) with Account Mangers that identify opportunities for Bluebeam to deliver value.
• Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
• Consistently engage with Bluebeam’s Product team and cultivate an active feedback loop to communicate customer information and insights
• Provide feedback to senior leadership on market trends, competitive analysis, and opportunities to deliver greater value to customers
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Bluebeam’s Conference, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
• Provide internal product and concept input, feedback and validation.

• Connects key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

What we offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
  • 100% paid medical premiums for employees, 80% paid for dependents
  • Fully vested 401K right from the day you start
  • Generous PTO, including sick/mental health & volunteer days
  • Free & unlimited access to BetterUp Care, a well-being platform
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
  • Free & unlimited access to LinkedIn Learning
  • Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base pay range for this position is: $108,900 - $136,000 plus eligible commissions

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