Strategic Enterprise Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Enterprise Success Manager in United Arab Emirates.

This role offers the opportunity to work closely with high value enterprise clients, driving long term success through strategic guidance and data driven insights. You will manage a portfolio of key accounts, ensuring strong adoption, retention, and expansion across advanced digital solutions. Acting as a trusted advisor, you will engage with both operational teams and executive stakeholders to align business goals with measurable outcomes. The position combines customer success, consulting, and commercial strategy within a fast evolving technology landscape. You'll collaborate cross functionally to deliver impactful results and unlock new growth opportunities. This is an ideal role for someone who thrives in a client facing, strategic environment and is passionate about digital transformation and innovation.

Accountabilities

• Manage a portfolio of enterprise clients, overseeing the full customer lifecycle from onboarding to renewal and expansion
• Build and maintain strong relationships with stakeholders at all levels, including executive leadership
• Develop and execute data driven success plans aligned with customer business objectives
• Drive product adoption and value realization through tailored strategies and ongoing engagement
• Identify and lead upsell and cross sell opportunities in collaboration with sales teams
• Monitor account health using performance data and proactively address risks or opportunities
• Collaborate with internal teams (onboarding, services, partnerships, and support) to deliver seamless customer experiences
• Stay informed on industry trends, analytics, and AI innovations to provide strategic guidance to clients
• Contribute to continuous improvement of customer success processes and tools

Requirements

• 5+ years of experience in enterprise customer success, account management, or consulting roles
• Proven ability to manage and grow relationships with large, complex accounts
• Strong communication and presentation skills, with experience engaging C level stakeholders
• Fluency in French and English; additional European languages are a plus
• Solid understanding of digital analytics, product analytics, and data driven decision making
• Familiarity with modern data ecosystems, including data warehouses and AI driven tools
• Experience collaborating with sales teams to drive revenue growth and account expansion
• Analytical mindset with the ability to translate data into actionable insights
• Passion for technology, SaaS solutions, and customer centric strategies

Benefits

• Competitive compensation package with performance based incentives
• Flexible work arrangements, including remote and hybrid options
• Generous paid time off and work life balance initiatives
• Stock options to share in company success
• Learning and development opportunities, including mentorship and career growth programs
• Lifestyle allowances and employee well being initiatives
• Regular team events, global meetups, and collaborative experiences
• Inclusive and supportive workplace culture with employee resource groups