Strive Hotline Advocate

You manage multiple responsibilities at once, follow through on commitments, and maintain attention to detaileven when priorities shift quickly.

You remain focused and effective in high-pressure or crisis situations.

You approach your work through a mission-driven lens, aligning with our commitment to advocacy, empowerment, and social change.

Actively engage in work that challenges systems of oppression and advances equity.

You lead with empathy and respect, prioritizing the autonomy, dignity, and needs of clients.

Engage effectively across diverse backgrounds, applying culturally responsive and inclusive practices.

Identify barriers to service and take initiative to problem-solve in support of client access and success.

You build and maintain strong, respectful relationships with colleagues, clients, and community partners.

Communicate clearly and thoughtfully, listen actively, and adapt your approach to different audiences and situations.

You exercise sound judgment and make timely, well-reasoned decisions, especially in crisis situations.

Maintain appropriate professional boundaries and demonstrate integrity and accountability in your work.

You demonstrate flexibility and resilience, adjusting to changing priorities while staying aligned with the mission.

You seek out opportunities for learning, reflection, and professional growth to strengthen your impact.

Education & Experience: A Bachelor's degree in Criminal Justice, Human Services, or a related field, or equivalent work experience in providing Direct Crisis Counseling and Advocacy Services.

Technical Skills: Must be knowledgeable in Microsoft Office programs and have experience with client management software

License & Transportation: Valid Driver's License, Auto Insurance, and reliable transportation to travel between the agency's office sites and other locations throughout the service region.

Physical Demands: Physical demands include but are not limited to long periods of sitting, standing, walking, driving, lifting up to 50 pounds, and navigating stairs.

Demonstrated ability to navigate and connect across diverse cultural contexts, applying cultural awareness and responsiveness in practice.

Direct experience working within residential settings, social services, and community-based agencies is preferred.

Spanish language fluency with demonstrated ability to provide translation support, including experience providing written and/or verbal translation with a focus on accuracy, clarity, and cultural context.

Provide culturally informed, comprehensive trauma-responsive crisis intervention in person and via Crisis Hotline. Including, but not limited to: nonjudgmental, supportive individual or group counseling, assessments, shelter screenings, and intake interviews.

Proactively respond to Hotline calls and referrals from various sources, complete the specialized risk assessment, and conduct outreach and follow-up contact (as safe and appropriate).

Act as the liaison to the Risk Reduction Response Team and essential community partners to support program activities, including but not limited to coordinated response and outreach activities via the agencys 24-hour crisis hotline.

Support the collection and processing of data and information to meet program requirements and to inform and support decision-making. Prepare and submit required reporting promptly and without error.

Facilitate advocacy and accompaniment services, assistance in preparing court documents, accessing support and services through other agencies, and transportation.

Support Safety planning and conduct risk assessments.

Share information and referrals to outside agencies and providers (i.e., legal, housing, transportation, and economic options).

Assist clients in exploring options regarding the legal system, housing, and economic/financial options, and advocate with community agencies, including DSS, medical providers, courts, counseling agencies, housing agencies, Social Security, etc.

Provide clients with information regarding the NYS Office of Victims Services, assist with filing applications for OVS compensation, and serve as a liaison between clients and OVS.

Work closely and collaboratively with the Family Justice Center Manager and other supervisory staff, as appropriate, to understand and accomplish position responsibilities.

Work closely and collaboratively with agency staff within the Family Justice Center, residential settings, and collocated office spaces.

Provide on-call advocacy outside of traditional business hours, as scheduled.

As appropriate, engage in ongoing learning and development by proactively participating in webinars, in-service, and external training.

Attend and actively participate in supervision with the Family Justice Center Manager, program-specific and agency-wide meetings, training, awareness month activities, and agency events.

Maintain the confidentiality of clients, staff, volunteers, and agency information. Exceptions include information pertaining to child abuse, danger to self or others, or in response to an authorized release of information.

Maintain the highest levels of accuracy in recordkeeping and reporting, ensuring that all client records and documentation of work activities are complete and up-to-date and submitted to the supervisor, as directed.

Adhere to agency policies and protocols related to the security of electronic client service records, operational responsibilities, and

Ensure timely response and follow-up to email communication and voicemail messages.

Staff members are encouraged to be flexible and responsive to changes in the scope of duties, including other duties as assigned by immediate and other supervisors.

Actively engaging in basic housekeeping, maintenance, organization of donations, and other assigned tasks.

Proactively monitor the overall condition of the agency and ensure the maintenance of a clean, welcoming environment for individuals accessing services.

Attend to overall facility maintenance and repairs.

Adhere to and uphold agency policies and protocols related to clients' physical safety and the safety of electronic client service records.

Reports To: Risk Reduction Response Program Manager

Classification/Status: Full-Time, Non-exempt Pay Rate: Hourly Rate Range $24.03- $25.48

Primary Worksite: Family Justice Center, Newburgh, NY

Work Hours: 40 hours per week, Monday through Friday, with flexibility around evenings, weekends, and holidays; primarily business hours with some evening shifts required; minimum one holiday per year required.

Travel Requirements: Some travel required, as needed, between the agency's office sites and other locations throughout the service region.