Structural Heart Coordinator

Report to the Manager, Cardiovascular Clinical Services (EGH). Coordinates the Valve clinical program and ensures processes are in place to meet regulatory requirements. Assure smooth operations and patient flow for the clinical activities of cardiology services specific to heart valve and heart valve devices (TAVR). Coordinates and collaborates with a multidisciplinary team to ensure all patient and family needs are met.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Valve Program Development & Operations

• Coordinates diagnostic work up and care of defined population-valve patients.
• Patient tracking, triage, and wait list management.
• Participates in and coordinates case selection of defined population using defined guidelines.
• Participate in the planning and implementation of a comprehensive Valve Clinic and Valve Program. Oversight of valve clinic schedule and processed. Coordination of record review with other team members.
• Participates on committees, task forces and groups within Beacon Health System and external to the community.
• Makes regular rounds to hospitalized patients to assist in the assessment, coordination of care and discharge management of valve patients.
• Develops and implements educational materials in conjunction with the Medical Director, Valve Nurse Practitioner and Manager of the department to support the educational needs of the patient and family.
• Coordinates communication with outside agencies and providers to assure process alignment for transferring patients.
• Works closely with Marketing and outside agencies as appropriate to provide community outreach to the defined population.

Registry Management

• Actively manages the TVT registry to assure that data related to valve patients is reported accurately and appropriately to meet regulations and use in quality improvement.
• Acts as the primary resource for the TVT registry to assure data integrity.
• Compiles and organizes all necessary documents for physician, and allied providers use.
• As needed, abstracting core information from patient medical records (including demographics, diagnostic procedures and treatment, and contacting referring hospitals, clinics and physicians as needed to assure accurate data).
• Identifies and provides solutions to quality issues which arise from the TVT registry & assists in implementation of these solutions in a timely fashion.
• Works collaboratively with IT, and quality department to ensure registry is maintained and information is available to internal and external customers as needed.
• Retrieves and displays data for research studies.
• Assures processes are in place to capture accurate and pertinent data.
• Serves as contact person with Registry vendor. Keeps registry software updated to current version.

Quality and Research

• Works with Medical Director and Cardiovascular Clinical Services Manager to assure all necessary quality and committee activities are in place as required.
• Creates Cardiovascular Services and Cardiovascular physician report cards.
• Participation in the informed consent process including explanation of the clinical research protocol to patients and families in a manner that's easily understood and ensuring that their questions are answered appropriately.
• Assists in the development, implementation and maintenance of program evaluation and improvement.
• Conducts ongoing assessments of patient care and analysis of patient care processes to identify opportunities for improving quality and enhancing efficiencies.
• Assists in creation of action plans to address areas of performance improvement and coordinates the implementation of such.
• Participates in hospital wide process improvement events.
• Coordination of clinical research protocol-mandated follow-up including compliance with sponsor-designated timelines and completion of patient visits and protocol-mandated procedures and testing.
• Collaborates with the Medical Director in identifying clinical protocols and research opportunities for the defined population and maintains an up-to-date database.

Clinical Practice/Patient Care

• Ensures confidentiality of registry and patient files.
• Collaborates with the Medical Director and other practitioners in the development of inpatient and outpatient power plans for cardiovascular patients.
• Makes regular rounds to hospitalized patients to assist in the assessment, coordination of care and discharge management of cardiovascular patients.
• Creates and maintains record keeping system and documents in the inpatient EMR as applicable.
• Creates and maintains clinic documents and EMR templates to support care delivery.
• Promotes communication among health team members involved with the clinic including physicians, nurses, counselors, lab, etc.
• Monitors customer satisfaction routinely and makes service enhancements as indicated.
• Develops educational materials and training program for all patient care staff (inpatient and outpatient).
• Ensures a safe, secure environment for patients and family.
• Communicates in a respectful manner.

Contributes to Overall Department Effectiveness

• Completes other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills, and abilities indicated below are normally acquired through the successful completion of a Bachelor of Science in Nursing. A Master's, Advanced, or Graduate Degree is preferred A minimum of two to five years of job-related experience is required. Five or more years of job-related experience is preferred. Project Management training and experience is preferred. Experience with registries is preferred.

Knowledge & Skills

• Excellent relationship-building skills.
• Creative and collaborative work style.
• Current on cardiovascular research, patient education and procedures.
• Demonstrates proficiency in computer skills (word processing, spread sheets and presentation software).
• Requires organizational skills necessary to effectively plan, develop, coordinate and evaluate Valve program.
• Requires a strong understanding of the regulatory environment.
• Requires strong analytical, problem solving, planning, organizing and decision-making skills.
• Requires interpersonal and communication skills (verbal and written) to work with hospital-wide departments and medical staff, to make public presentations and provide education.
• Must be able to work autonomously without direct supervision, clearly understand the parameters of independent practice.

Working Conditions

• Works in office and patient care area.
• Works with tight deadlines in a busy environment with multiple interruptions.

Physical Demands

• Requires the physical ability and stamina to perform the essential duties of the position (sitting, standing, walking and lifting).