Student Care/Cluster Manager – Source Code Academia (Bahria Town Phase 7, Rawalpindi)

At Source Code Academia, we are committed to delivering a seamless and impactful learning experience for our students. As a Student Care / Cluster Manager, you will be at the heart of this mission — acting as the primary bridge between students, faculty, and administration. Your role will ensure that students receive timely support, smooth class coordination, and meaningful engagement, ultimately driving higher satisfaction and retention.

This position is ideal for a proactive, organized, and empathetic professional who thrives in student-facing roles, enjoys problem-solving, and can manage multiple tasks simultaneously.

Key Responsibilities

1. Student Communication & Support

• Act as the first point of contact for all student queries, ensuring responses within 24 hours.
• Provide academic guidance on coursework, learning strategies, and time management.
• Offer personal support to boost student motivation, engagement, and well-being.

2. Records & Administrative Management

• Maintain up-to-date student records including enrollment, attendance, and performance.
• Ensure accuracy of data across systems, minimizing discrepancies.
• Complete administrative tasks, reports, and updates within designated deadlines.

3. Class Scheduling & Progress Tracking

• Coordinate class schedules and assign students to the correct batches before each session starts.
• Monitor and track student progress weekly, identifying and supporting those at risk of falling behind.
• Work closely with teachers to implement interventions and ensure academic success.

4. Student Feedback & Experience Improvement

• Conduct structured feedback sessions at least once per batch.
• Document concerns and suggestions, escalate issues when necessary, and implement improvements.
• Ensure high levels of student satisfaction by proactively addressing issues.

5. Assessment Coordination & Reporting

• Organize and oversee all assessments (quizzes, tests, exams) as per course structure.
• Compile, analyze, and share results within three working days after each exam.
• Provide performance insights to faculty and management to guide learning interventions.

6. Attendance & Group Management

• Maintain accurate daily attendance records.
• Add new students to WhatsApp groups or other communication channels within 24 hours of enrollment.
• Keep student tracking systems updated to ensure smooth communication and coordination.

Key Performance Indicators (KPIs)

• Response Time & Resolution: Answer student queries and concerns within 24 hours, ensuring clear, effective communication.
• Record Accuracy & Timeliness: Keep student records current and error-free, completing reports by deadlines.
• Scheduling Efficiency: Assign all students to correct classes before batch start and provide weekly progress reports.
• Feedback Completion: Conduct at least one feedback session per batch, implement improvements, and document changes.
• Assessment Delivery: Distribute assessments on schedule, oversee grading, and release reports within three working days.
• Attendance & Engagement: Maintain accurate attendance logs and ensure all students are in communication groups within 24 hours.

Qualifications & Skills

• Education: Bachelor’s degree in Education, Business Administration, Management, or a related field. Master’s degree preferred.
• Experience: 1–3 years in student services, academic advising, or educational administration (education sector experience preferred).
• Communication: Excellent verbal and written communication skills with strong interpersonal abilities.
• Organization: Exceptional organizational and time-management skills with keen attention to detail.
• Technical Proficiency: Proficient in student information systems, spreadsheets, and digital communication tools.
• Interpersonal Skills: Empathetic, student-focused, and solution-oriented, with a commitment to student success.
• Problem-Solving: Ability to identify challenges early, coordinate support, and ensure students stay on track.

For more information, visit our website:
www.sourcecode.academy

Job Type: Full-time

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Educational Administration: 1 year (Required)

Language:

• Urdu (Required)
• English (Required)

Location:

• Rawalpindi (Preferred)

Work Location: In person