Student Employee-Academic & Research Technologies- Tech Shop (2 Positions To Be Filled)

Posting Information

Requisition

202500339ST

Employee Class

Student Employee

College Work Study Position

Department

Academic & Research Technologies

Division

Information Technology

Hours per week

15-28

Hiring Rate

$10

Preferred Student Classification

No Preference

Nature & Purpose of Position

Nature & Purpose: To configure and deploy campus -wide computer hardware and software while providing Level 2 technical support.

Supervision Given & Received: Receives general supervision and mentoring from Desktop Support Manager and full-time technicians. Collaborate with full-time staff to assign tasks, set priorities, staff training and help oversee the day-to-day operations.

PRIMARY RESPONSIBILITIES

Assist with the configuration and installation of various types of computer systems and peripherals.
Troubleshoot hardware and software issues reported to us through our ticketing system.
Maintain accurate record of all work performed on tickets that may be assigned to the Student Technician.
Maintain active communication via phone and email with the client who placed the work order.
Assist with team-wide projects such as moving department computer equipment to a different location or helping replace computers in our academic computer labs.
Other duties as assigned.

Other Requirements for the Position

OTHER REQUIREMENTS

The following are requirements a candidate MUST meet to be considered for this role:

Be able to work 15-28 hours per week.
Be a current SHSU student and be enrolled in a minimum of 6 Credit Hours.
Have a valid Driver’s License

While not a requirement, a good candidate for this position should strive to meet as many of the following qualifications as possible:

Have some experience working with computer hardware and peripherals.
Have some experience working with the Windows 11 operating system. Experience with MacOS/iOS is a plus.
Good verbal and written communication skills.
Willingness to learn new skills and observe processes, policies, and rules.
Be able to responsibly balance their work and personal life.
Be Dependable
Have Initiative
Be Team-Oriented
Able to carry loads up to 50 pounds

Open Date

04/13/2026

Position Number

Contact Information

Contact Name & Title

Rachel Shorter, Desktop Support Manager

Contact Phone

(936) 294-3463

Contact Email

rachel.shorter@shsu.edu

Contact Building & Room #

Contact Fax

Contact Instructions Summary

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

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