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Student Employee (Enterprise and Data Solutions)

Overview:

The Enterprise and Data Solutions Service Desk Representative’s role is to provide a point of contact for end-users to receive support and maintenance within the organization’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Mac hardware and equipment to ensure optimal performance. This person will also promptly and accurately troubleshoot problem areas (in person and remotely via telephone, e-mail, instant message, or other collaboration tools) and provide end-user assistance as required.

Responsibilities:

Perform on-site or remote analysis, diagnosis, and resolution of simple and complex computing problems for end-users and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user client technology and related hardware and software to deliver required service levels.
Collaborate with System/Network administrators to ensure efficient operation of the company’s desktop and remote computing environment.
Where required, administer and resolve issues with associated end-user technology, networking, or software products.
Receive and respond to incoming calls, e-mails, and messages regarding technology problems.
Ensure that physical connections are in proper working order.
Maintain an inventory of all technology equipment, including but not limited to monitors, keyboards, laptops, tablets, cell phones, televisions, and other equipment.
Accurately document all incidents and requests, including technology equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and hardware equipment vendors.
Ensure AV equipment is in working order for all in-person and remote meetings.
Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
Work with other staff members on additional projects and tasks as assigned.

Qualifications:

Enrolled student at Auburn University

Pay Range: USD $15.00 - USD $17.00 /Hr. Why Work at Auburn?:

Why should YOU consider student employment at Auburn University?

Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement:

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

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