Student IT Support Assistant

Position Overview

The Department of Radiology Administrative Division is seeking a dependable and technically capable student to assist with IT support, hardware deployment, and end-user services. This position supports faculty, administrative staff, and research teams in a busy academic healthcare admin environment.

This role provides hands-on technical experience while developing professional communication and customer service skills in a real-world enterprise setting.

Work Schedule Requirements

• Minimum commitment of 10 hours per week

• Must be available to work between 8:00 AM and 4:00 PM, Monday–Friday

• Schedule coordinated around academic coursework

Key Responsibilities

• Configure, image, and deploy workstations, laptops, peripherals, and accessories

• Assist with ordering and asset tracking of department hardware

• Provide on-site troubleshooting for hardware issues

• Provide software support and user training for administrative staff (MS Office knowledge preferred)

• Assist with inventory management and small internal databases

• Maintain and update internal departmental website content

• Assist with production and distribution of internal newsletters

• Support basic video and image editing projects

• Provide photography for departmental needs when required

• Deliver professional, responsive customer service to faculty and staff

Preferred Opportunities (Based on Interest and Skill Level)

• Develop scripts or small automation tools (PowerShell, Python, etc.)

• Assist with basic web development or database improvements

• Participate in process improvement initiatives

Required Qualifications

• Current University of Iowa student in good academic standing

• Strong troubleshooting and problem-solving ability

• Professional communication skills

• Ability to work independently and manage multiple tasks

• Customer-service oriented mindset

Preferred Qualifications

• Major in Computer Science, Informatics, Engineering, or related field

• Experience with Windows workstation setup and troubleshooting

• Familiarity with Microsoft Office (Word, Excel, Outlook)

• Basic scripting or programming experience

• Experience with website content management

What You Will Gain

• Real-world IT support experience in an academic healthcare environment

• Hands-on hardware deployment experience

• Exposure to research and clinical administrative workflows

• Opportunities to build scripting, automation, and web skills

• Professional workplace communication experience