Student Services Analyst (Academic Advising)

$52,525 - $68,282/annually, DOE

114

Monday - Friday, 8am - 5pm; May require numerous evenings or weekends

Summer Hours: Monday - Thursday, 7am-6pm

• This position is fully on-site, with no remote options

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Paradise Valley Community College (PVCC) is seeking a Student Services Analyst to collaborate with faculty and staff to meet students' advising needs and support their FOI (STEM) and the general student learning community. The successful candidate will be responsible for using a case management approach to advise, collaboratively plan FOI-specific outreach activities, support Advising collaborative efforts, and attend and recruit for recruitment activities.

Within a case management model for interacting with and managing students with academic advising needs, the advisor provides guidance to PVCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences. The (STEM) Academic Analyst is a student-focused, connection-building, and compassionate problem solver. The STEM Analyst works closely with prospective and currently enrolled students to identify career pathways in academic and workforce programs that align with their interests and skills. The advisor serves as a resource to help individuals overcome academic and non-academic barriers that may hinder their achievement of educational goals. Knowledge and understanding of the specific needs of diverse student populations, and a commitment to helping learners achieve educational success, are critical responsibilities in this STEM role. The work of an analyst is proactive and designed to assist the student in completing a credential or degree. The analyst will use a variety of technology solutions, along with in-person and virtual interactions, to connect with students. The ability to use and learn new technologies and the willingness to work in different environments, are essential. The successful candidate must be caring, organized, communicative, and flexible. Supervises a part-time peer leader.

The Student Service Analyst (Academic Advisor) plays a critical role in retention by providing academic advising services and is strongly committed to supporting students' academic, personal, and career success. The analyst serves as the primary advisor for their assigned student caseload and works closely with faculty, peer leaders, and other student service departments to provide students with the support and resources they need to achieve their goals. The purpose of the academic advisor position is to provide students with personalized guidance for academic planning and career pathways. The scope of the role encompasses in-person and virtual student services to support persistence and retention toward credential/degree completion.

Note: A second interview will be conducted in the hiring process.

40% Academic Advising

• Provide in-person, phone, virtual, face-to-face, chat, and email academic planning and advising to current, returning, and ‘Stop Out’ students on degree programs, including course selection, academic planning, college adjustment, and referrals to college resources.

• Manage a caseload of students and guide PVCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences through ongoing assessment of individualized resources and access-based needs to support the achievement of the students’ goals including, but not limited to, executing skill building, ensuring proper program placement, successful enrollment, course completion, retention, graduation, transfer and/or job placement, and triaging student crises.

• Apply advanced student development and academic advising theories, knowledge, and experience to support community college students in identifying, defining, and obtaining educational goals

• Engage with students and build relationships through scheduled advising appointments, drop-in advising hours, email communications, workshops, and presentations to maximize their experience at PVCC.

• Empower students through holistic, high-touch, collaborative advising to achieve their own definition of academic and personal success.

• Advise students on a wide range of course options and strategies for meeting complex degree requirements.

• Educate students on the full range of academic and nonacademic opportunities, such as internships, undergraduate research, scholarships, and extracurricular activities.
  Verify degree completion requirements

• Communicating regularly with students.

• Conduct timely outreach to at-risk students and help them create action plans for improvement

• Communicate accurate and timely information and feedback to students.

• Provide expert advice on institutional policies, academic standing, and graduation requirements, ensuring students remain on track.

• Track and monitor students' academic progress, and maintain accurate records of student outreach and other interactions using technology and systems.

• Conduct assessments of students’ needs to make referrals to supports and services.

• Provide guidance to students in the development of academic plans, selection of courses to meet program, graduation, and transfer requirements,s and registration procedures by using knowledge of sound academic advising, curriculum/course requirements, and policies and procedures of the admissions/enrollment, business, financial aid, and veteran affairs offices

• Provide academic planning and advising guidance to current, returning, and prospective PVCC students in person, by phone, via virtual, face-to-face meetings, chat, walk-in, and email.

• Identify at-risk students and implement strategies that promote and support student success.

• Provide coaching to students on academic and learning strategies.

• Embed learning opportunities into practices to develop student self-advocacy skills and foster autonomy.

• Work collaboratively with unit colleagues to develop high-quality student resources (e.g., training, handbooks, workshops, presentations, forums).

• Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments.

• Supervises a part-time peer leaderDemonstrate capacity, skill, and willingness to engage students and contribute to student success.

• Support students and counsel them to better understand their PVCC experience.
• Implement and continually develop best practices.

• Contribute toward creating a positive and respectful workplace.

30% Early Alert and Student Support

• Use the full functionality of the early alert system to maintain information regarding student appointments, alerts, progress surveys, and other necessary information, adhering to data integrity standards.

• Assist with monitoring the early alert system for first-year students and implement retention interventions.

• Monitor and respond to the early alert flags for assigned students at risk and implement interventions to promote retention.

• Respond to the early alert flags for assigned students at risk and implement interventions to promote retention.

• Collaborate with students to identify barriers contributing to academic decline and/or disengagement, as well as personal strengths and community resources to overcome those obstacles.

• Provide outreach to students who miss classes or fall behind.

• Support students under Academic Review after their student status is no longer in "Good Standing."

10% Program and Event Participation

• Assist with and participate in planning and executing retention-related programs, workshops, and events.

• Assist with planning and facilitate/co-facilitate presentations, workshops, and/or online supplemental resources to teach specific academic skill sets to the students who most need them (e.g., Strategic Study Skills, Time Management, Learning Strategy, Avoiding Procrastination).

• Assist with planning and facilitate/co-facilitate workshops, panel discussions (e.g., New Student Orientation, Major Declaration, Campus Days, Tutor Training, Academic Coaching, Faculty Orientation), and other sessions for students, faculty, and staff on a variety of topics, including advising, transfer, etc.

• Support the development of recruitment strategies and events for the college in collaboration with college leadership.

• Review data and adjust details to increase program effectiveness and student outcomes.

10% Data, Reporting, and Compliance

• Ensure compliance with federal, state, District Office, and institutional regulations/laws/policies.

• Maintain confidentiality and accuracy of student records, files, and correspondence as required by the Federal Educational Rights and Privacy Act (FERPA), accreditation agencies, organizational policies, and administrative regulations to ensure compliance.

• Research, collect, and analyze data or information, and prepare reports or responses to inquiries.

• Support data collection to evaluate program effectiveness and student outcomes.

• Collect and organize data related to student retention, academic performance, and engagement.

• Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position, and exercise care to prevent unnecessary disclosure to others.

• Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress.

• Remain abreast of district, state, and federal regulations.

• Prepare accurate reports and documentation as required and requested.

• Ensure students' equal access to PVCC’s curricular and co-curricular activities.

5% Leadership

• Participate in assigned strategic enrollment initiatives, which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities.

• Evaluate the effectiveness of student engagement and prepare reports as needed for supervisors.

• Develop and coordinate appropriate group-mentoring initiatives to provide academic, personal, and career-enrichment activities, such as welcome events, team-building, and service learning.

• Assist with the overall evaluation of the program, including disaggregated data collection and analysis of key Program measurements.

5% Other

• Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.

• Responsible for other reasonable related duties as assigned, commensurate with the grade level of the position.

Bachelor’s Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

1. Master's Degree in Academic Advising, Education, Counseling, Sociology, any liberal arts or sciences discipline, or related field.

2. Minimum of 3 years’ experience in academic advising, student support services, case management or related areas in higher education work experience

3. Demonstrated success in implementing student-centered advising strategies that improved retention and persistence rates

4. Proficiency in using Google and Microsoft products such as Outlook, Word, Excel, and PowerPoint

5. Experience in applying student development theories and conducting data analysis to inform and enhance student success initiatives, supported by quantitative or qualitative data.

6. Experience with PeopleSoft, case management, and advising tools. Also, Administrative and organizational skills with the ability to handle simultaneous projects

7. One year of full-time relevant MCCCD experience during the previous two years.

• May require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/apply

• Travel to campus during interview/selection process will be at candidate’s own expense
• MCCCD does not sponsor individuals for any type of work visas
• Will be required to travel or be assigned to all MCCCD locations
• May require travel or work at the Black Mountain campus
• May require numerous evenings or weekends

• Work schedule varies during the year: August through mid-May: Monday - Friday, 8-hour days; mid-May through the end of July: Monday - Thursday, 10-hour days

• May require working evening and weekend hours (example: Saturday coverage during peak weeks)

• This position is fully on-site, with no remote options

• Required to sit for a prolonged period of time, viewing a computer monitor

• May be required to lift or carry up to #25 lbs.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

In the cover letter, please specifically and fully address all relevant experience with respect to each of the desired qualifications.

Please ensure your materials clearly provide the following information. All experience must include the month and year. Documents with the year only will be categorized as incomplete.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Note: Interviews will include a presentation.

Apply on or before April 21, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.