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Student Services Specialist
Description
Title: Student Services Specialist (Enrollment Coordinator)
Position Number: 0096814
Hiring Unit: Student Services, Admissions & Records
Location: Honolulu Community College
Date Posted: June 3, 2026
Closing Date: June 18, 2026
Band: B
Salary: Salary Schedules and Placement Information
Full Time/Part Time: Full-time
Month: 11-month
Permanent/Temporary: Permanent
Funding: General
Other Conditions: General funds to begin approximately June 2026, pending position clearance, availability of funds, satisfactory performance and program needs.
Duties & Responsibilities (* Denotes Essential Functions)
- Represent Honolulu Community College, its academic programs, admissions criteria, registration steps, and campus resources to external and internal constituencies via written correspondence, email, telephone, text message requests/inquiries, and face-to-face visits and fairs during the day, evening, or weekend hours.
- Develop, coordinate and implement recruitment and enrollment related strategies, processes, activities, communication, and procedures to support students through the enrollment process in collaboration with the Registrar.
- Able to review and analyze enrollment data to determine strategies and practices for target populations
- Provide recruitment and enrollment services to nontraditional prospective student groups that include adult learners, military members, underrepresented or minority groups, academic transfers, and existing business/labor employees.
- Establish and maintain effective, long-term partnerships with community groups (e.g. private non-profits, government and social services agencies, etc.), participates in recruitment and enrollment opportunities of these groups, and serves as the liaison between Honolulu Community College and groups.
- Collect and analyze data to evaluate enrollment efforts and use data to identify strategies and areas for improvement.
- Serve as the Designated School Official with SEVIS to assist in the management of international student affairs to include I-20 issuance/reporting, INS advising and OPT tracking.
- Supervise student assistants and student ambassadors who support recruitment and enrollment efforts.
- Supervise enrollment staff and provide guidance regarding enrollment strategies.
- Organize campus and community events related to enrollment and engagement for Honolulu Community College.
- Able to manage enrollment planning for specific populations.
- Able to exercise independent professional judgment regarding applicable policies and procedures.
- Facilitate the development of informational material about Honolulu Community College for distribution to students, parents, teachers, administrators, community members, and other centers of influence.
- Use technology and UH systems (SIS, CRM, etc.) to track students and facilitate communication to support recruitment and enrollment.
- Responsible for tracking and maintaining meaningful contact with students leading to enrollment.
- Learn about, promote, and support Honolulu Community College degree programs and resources.
- Assist in the planning, coordination, implementation, and evaluation of activities, events, and communication plans that promote enrollment.
- Analyze enrollment data to evaluate effectiveness of enrollment efforts and identify areas for improvement.
- Assist in the collection and processing of admissions and records related documents.
- Assist the Registrar to establish internal procedures to ensure compliance with Honolulu Community College, UH System, state, federal or other pertinent policies, rules and regulations.
- Keep abreast of current developments in higher education relevant to assigned functions
- Represent Honolulu Community College on system-wide committees and working groups focused on enrollment and community engagement, ensuring that the needs and voices of the local community are reflected in broader institutional enrollment strategies.
- Other duties as assigned.
Minimum Qualifications
- Possession of a baccalaureate degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or related field and minimum 3 year(s) of progressively responsible supervisory experience with responsibilities for educational enrollment, counseling, admissions & records, financial aid, community engagement, or other related student services field; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Considerable working knowledge of principles, practices and techniques in student recruitment or enrollment as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
- Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student enrollment, admissions, records, and information.
- Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software.
- Demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
- Ability to communicate respectfully and communicate effectively while respecting the perspective of others.
- Demonstrated ability to have a patient, strategic approach to problem-solving, and shows a willingness to manage long-term relationships with openness.
- Proven experience in navigating and respecting local Hawaiian cultural norms and values.
- Ability to travel independently in a timely and efficient manner to various locations on Oahu and neighbor islands as necessary.
- Able to work evenings and weekends as required.
Desirable Qualifications
- Master's degree in counseling, education, humanities, social sciences, sociology, psychology, business, marketing, STEM, or related field.
- Demonstrated experience in student services, enrollment, or transition from secondary education to higher education.
- Working knowledge of community college mission, admission policies and procedures, financial aid process, academic programs, or student support services.
- Knowledge of nontraditional student populations, that include socio-economically disadvantaged youth, underrepresented communities, military and veterans, or adults involved in workforce development or employment transition.
- Ability to develop positive relationships with centers of influence in military education centers, businesses, government agencies, or community organizations, and administrators and professionals in higher education.
To Apply
(please redact SSN and birthdate on all uploaded documents).
Required Documents include:
1. Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position; an unofficial copy of the transcript (e.g. copy) must be submitted with the application, and original official transcript(s) will be required at the time of hire. Copies of transcripts must be attached to your application as evidence of the required degree (or coursework); if transcript(s) are not provided, the candidate's degree(s) or coursework will not be considered. Transcripts issued outside the USA require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA; expense of the evaluation shall be borne by the applicant. Please redact confidential information such as social security number, birth date, etc.
2. Cover letter explaining how you meet the minimum and desirable qualifications of the position.
3. Resume.
4. Names and contact information (including e-mail address) of at least 3 professional references.
Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. All documents/information submitted become the property of Honolulu Community College and will not be returned. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable. Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs. Minimum qualifications must be met by the closing date.
Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquiries
Honolulu Community College
Human Resources Office
808-845-9144
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
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