Student Success Coach - Bilingual

Location: THIS JOB IS BASED IN MINNETONKA, MINNESOTA - Hybrid role (3 days in office, 2 days remote) This is a year-round hybrid position.

Company Overview:
Excel Education Systems, Inc. is a fast-growing EdTech company that operates accredited fully online K-12 schools and an accredited online career college. Additionally, under the Learn Stage brand, the company develops digital education applications (LMS/SIS/Digital Curricula/AI-based applications). EES has adopted a "people first" culture, which is the key to our success. We offer a casual, fun, fast-paced, and positive working environment with plenty of opportunities for growth.

Job Statement:

The Success Coach plays a key role in supporting the school’s mission to deliver high-quality online education. Acting as the primary contact for new and at-risk students, this position provides academic guidance, program planning, tutoring support coordination, and motivation to help students achieve success. The Success Coach delivers exceptional customer service to students and families through various communication methods to foster a vibrant and inclusive sense of community. By building strong relationships, promoting collaboration, and encouraging engagement, the Success Coach helps students feel connected to the school and their broader educational experience.

The role also includes responding to student helpdesk tickets, handling incoming admissions calls, and offering immediate assistance to all students as needed. It is a fast-paced position and the ability to multitask is critical.

Position Summary: Success Coach

Excel Education Systems is seeking applicants for a full-time high school student success coach position. The person in this position is part of the school operations team that supports fully online students in their academic journey toward graduation.

Responsibilities Include:

Admissions Support:

• Respond to admissions-related phone calls, providing accurate and detailed information about programs, application processes, tuition, and enrollment procedures.
• Address inquiries received through website chat, texting systems, and email, ensuring a seamless and positive communication experience.
• Guide prospective students through the enrollment process, offering support with documentation, deadlines, and program selection.
• Collaborate with admissions and marketing teams to refine messaging and improve the prospective student experience.
• Respond to chat messages from the website and texting system.
• Serve as the first point of contact for student support inquiries submitted through the Learn Stage ticketing system, ensuring timely and effective resolutions.
• Support students in navigating the school’s online learning platform, addressing technical issues, and ensuring they have the resources needed to succeed.

Academic Support:

• Assist students in planning out courses. Guide students in program planning, ensuring they meet academic and personal goals.
• Coordinate support and additional academic resources for students requiring extra assistance.
• Help students develop personalized academic strategies to overcome obstacles and maintain progress in their online education journey.
• Proactively monitor student progress, reaching out to those who may benefit from additional guidance or support.
• Provide timely communication to students to ensure they stay engaged and informed about program requirements, deadlines, and support resources.
• Promote school initiatives, workshops, and webinars to encourage community engagement and academic growth.
• Collaborate with academic departments to identify trends in student inquiries and develop strategies to address common challenges.

Student Support:

• Deliver exceptional service to students and families using various communication channels, including phone, email, chat, and text.
• Provide clear and empathetic communication, resolving concerns and addressing feedback to maintain a positive student experience.
• Serve as a liaison between students and other departments, ensuring effective communication and problem resolution.

*Additional duties as assigned.

Qualifications:

• Bachelor’s degree in Education, Business, Psychology, or a related field. A state teaching license is preferred.
• Ability to speak Spanish is required.
• Excellent verbal and written communication skills.
• Experience working with teen and adult learners, and students from diverse backgrounds.
• Knowledgeable in human dynamics: Understanding the needs and challenges of online students.
• Strong telephone communication skills: Connecting with students and addressing their needs.
• Strong proactive approach, problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage multiple tasks simultaneously.

Starting Salary: $60,000 - 65,000/year + benefits.

Benefits Include:

• Health, dental, ADD, life, and vision insurance
• Retirement plan
• Free Tuition Options
• Paid holidays, vacation, and sick time.
• Onsite restaurant, fitness center, numerous nature walking trails, golf simulator, game room, stocked kitchen, covered parking, 24/7 security.

Opportunity for advancement in a fast-growing Ed Tech company.

Skills & Competencies:

Required:

• High level of communication skills
• High level of organizational skills
• Ability to work effectively with a diverse group of people, including staff, students, parents, and other stakeholders
• Experience working with Word, Excel, and Google, in addition to SIS/LMS and online resources for working remotely with students

All of the essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individual may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation. This position description is not all-inclusive and may change at the option of the supervisor or department head. Any major change will result in the position being reviewed for reclassification.

Review of applications will begin immediately and continue until the position is filled.

E-Verify Statement of Participation

Excel Education Systems participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Excel Education Systems is an equal opportunity employer, committed to enhancing diversity across the institution. Excel Education Systems does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity, or any legally protected status. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Excel Education Systems, background checks, fingerprinting, and drug testing are conducted by the Office of Human Resources on all new and re-hired employees.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Hopkins, MN 55305