Student Support and Conduct Coordinator

UOWD10662 - Student Support and Conduct Coordinator

Business Unit

Administration

Job Family

Not Applicable

Department

Registrar

Contract Type

Limited Contract Full Time

Location

Dubai

About UOWD:

Established in 1993, the University of Wollongong in Dubai (UOWD) is the first international Australian university in the UAE. It is a branch campus of the University of Wollongong, which has campuses in Australia, Hong Kong, and Malaysia. University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors.

The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 5,500 students representing 108 nationalities. UOWD students can choose from a wide range of graduate and post-graduate degree courses in engineering, business, ICT, healthcare, communications and media. All of our degree courses are accredited by the UAE Ministry of Education's Commission for Academic Accreditation (CAA) and licensed by Dubai's Knowledge and Human Development Authority (KHDA), and recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.

Led by a highly qualified internationally experienced faculty, each of whom holds a PhD and recognised as a leader in their field, our academics are actively involved in research activities across 100 ground-breaking fields, as well as having strong industry ties. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. And, research reveals that 83% of fresh graduates are employed within six months of graduation. UOWD students are also invited to gain an international perspective with the opportunity to transfer between the four campuses, with their degrees awarded from Australia.

Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart.

Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all houses in a vibrant modern setting that promises to deliver an enriched learning experience for all our students.

QS World University Rankings 2024

About the Role:

At the University of Wollongong in Dubai (UOWD), we pride ourselves on delivering a world-class learning experience to a diverse and dynamic student body. We're looking for a dedicated and proactive Student Support and Conduct Coordinator to join our Registry Services team. This is an exciting opportunity to make a meaningful impact on the student experience by supporting wellbeing, academic integrity, and positive campus culture in a diverse, multicultural environment.

As the Student Support and Conduct Coordinator, you will:

Lead the front-facing Registry team, ensuring high-quality support for student enquiries.

Oversee student conduct processes, including disciplinary cases, academic integrity matters, and appeals.

Ensure consistent application of policies, regulations, and compliance with local and international higher education standards.

Deliver training, workshops, and awareness programs to promote a culture of academic integrity and student success.

Liaise with internal stakeholders, parents, and UOW Australia to ensure smooth communication and alignment with best practices.

This role requires a balance of empathy and professionalism, making it ideal for someone passionate about student welfare while skilled in handling sensitive, complex situations. This is a dynamic, people-focused role that requires balancing student support with firm but fair enforcement of university standards.

Key Responsibilities

As a Student Support and Conduct Coordinator, you will play a vital role in:

Student-Facing Support

Oversee and guide the Registry front desk team, ensuring that all student enquiries are managed effectively and resolved with a student-success focus.

Work closely with other support units (e.g., Academic Success Centre, Finance) to ensure seamless student service.

Handle escalations with professionalism, empathy, and a commitment to positive outcomes.

Student Conduct & Integrity

Manage cases of academic and non-academic misconduct, including investigations, disciplinary hearings, and appeals.

Ensure all processes follow due procedure and uphold the principles of fairness, transparency, and academic integrity.

Provide advice and guidance to students and faculty on conduct and academic integrity policies.

Policy & Compliance

Ensure institutional policies and student regulations are applied consistently and in line with university and higher education frameworks.

Stay current with local and international regulatory requirements, ensuring compliance in all student conduct processes.

Collaborate with faculty, legal teams, and student services to uphold policy standards.

Awareness & Training

Develop and deliver workshops, training sessions, and orientations on student regulations, academic integrity, and disciplinary processes.

Lead awareness campaigns that promote a culture of respect, accountability, and academic honesty across the campus.

Engage students, parents, and staff in conversations around wellbeing, behaviour, and success.

Liaise with UOW Australia on student exchange and transfer matters, ensuring alignment with global best practices.

Contribute to Registrar's annual planning and support the smooth operation of registry services.

Build strong, respectful relationships with internal and external stakeholders, including regulatory bodies and accreditation authorities.

Qualifications, Skills and Experience

Qualifications

A bachelor's degree in education, or a related field (essential)

Additional training in mediation, student conduct, or mental health first aid is an advantage.

Experience

3-5 years in student services, academic administration, or student conduct roles within higher education.

Skills

Strong case management, investigation, and conflict resolution abilities.

Excellent problem-solving and analytical skills, especially in system-based scheduling conflicts or capacity constraints

Effective communication and stakeholder engagement skills, with the ability to work across academic and administrative units

Proficiency with Microsoft Office and student information systems.

High emotional intelligence, sound judgment, and a commitment to fostering a safe, inclusive, and supportive learning environment.

Compensation and Benefits

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 50 different countries and exposure to students from over 100 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary. The expatriate package includes five weeks of paid leave per year, private medical insurance for employee and eligible dependents, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

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