Subscriber Regional Representative (SRR) /Association Executive (AE)

Subscriber Regional Representative (SRR) /Association Executive (AE)

RMLS is the largest Realtor®-owned Multiple Listing Service (MLS) in the Northwest. RMLS exists to provide its subscribers with accurate and timely information on listings, the means to analyze the market, and state-of-the art professional tools. Our database contains virtually every property offered for sale by our subscribers with over two million total listings and more than two million tax records. It is the priority of RMLS to lead with accuracy, deliver exceptional service and support, and to be driven by integrity in everything we do.

RMLS knows that our success depends on our employees. We aspire to a culture of teamwork, friendliness, and exceptional service and support for our team and subscribers. We like to have fun, hustle hard, and are committed to cultivating a healthy work-life balance. We offer comprehensive benefits and resources for our employees and believe in creating opportunity for growth among our team members.

Position Summary: Provides subscriber support in remote service area. Primary role includes subscriber training and presentations, subscribership meetings and some technical support for hardware and software applications. Acts as liaison for company in the field and works closely with Customer Service Representatives to assist when needed.

Essential Functions:

• Trains subscribers on RMLS software, Apps integrated in to RMLS and Sentrilock lockbox system both in the RMLS office and in field locations, including maintaining supply of necessary training support materials.
• Assists subscribers with technical issues, escalating to Technical Support or IT Department when needed.
• Assist in the Help Desk phone queue and RMLS Chat queue on an as needed basis
• Responsible for duties of Customer Service Representative including CRM proficiency
• Provide Payment Assistance department support for quarterly billing payment processing
• Provides support to and back up for Customer Service Representatives in remote locations as needed.
• Prepares for and/or attend subscribership meetings, including weekly tour meetings, member office meetings and other routine customer service meetings, as applicable
• Some travel required to visit subscribers in remote areas
• Other duties as directed

Position Summary: Provides subscriber support in remote service area. Primary role includes subscriber training and presentations, subscribership meetings and some technical support for hardware and software applications. Acts as liaison for company in the field and works closely with Customer Service Representatives to assist when needed.

Position Summary: Provides subscriber support in remote service area. Primary role includes subscriber training and presentations, subscribership meetings and some technical support for hardware and software applications. Acts as liaison for company in the field and works closely with Customer Service Representatives to assist when needed.

Requirements:

• Strong interpersonal skills, both verbal and written
• Presentation/training background
• High School diploma or equivalent, some college preferred.
• Three years’ experience working in an MLS or related environment.
• Strong computer skills with Internet knowledge
• Dependable automobile, with valid driver’s license and active auto insurance
• Ability to sit/stand for extended periods of time
• Must be able to lift/carry at least 30 lbs

RMLS benefits include:

• Health Insurance (medical, vision, dental)
• Holiday Pay
• Paid Vacation & Sick Days*
• 401(k) Plan - with matching*
• Long Term Disability
• Plus, additional employee elective benefits

*Requires employment of a certain amount of time before the benefit is available to employees

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person