Substance Screening & Customer Services Specialist

The Substance Screening & Customer Services Specialist supports the agency operations by greeting clients selected for substance screening, administering oral swab/urine tests, updating testing systems, and managing specimen tracking and shipping. The role provides safe transportation for children and adults to approved appointments and visits, when needed. Additional responsibilities include redacting electronic case information for Discovery, preparing and submitting Discovery requests, and assisting with scanning and organizing documents in the agency’s data management system. The position also provides reception coverage as needed, retrieve LEADS results for the service teams, and participate in required training and staff meetings.

60% Greets office visitors/customers who have been randomly selected to receive an oral substance screen specimen. Administers oral swab testing for clients, utilizes and updates the randomization testing system for the service teams, tracks and ships all specimens.

20% Provide child and/or adult transportation for approved services (e.g., parenting time, medical appointments, counseling, other agency-supported functions) as assigned by agency supervisor or designee, in accordance with all applicable laws and policies and procedures. Provide necessary care for children when transporting, to include the following: Assuring children have age-appropriate necessities (diapers, formula etc.) for scheduled travel time, assuring the identity of both verbal and non-verbal children when picking up from caregivers, providing care, guidance, and transfer of information to caregivers, and assuring safety of children in care at all times.

10% Performs redaction of electronic case information for the purposes of Discovery. Completes Discovery requests and forwards to the Prosecutor according to schedule. Assists with document/scanning of case information within the electronic data management system for Child and Adult Protective Services.

10% Provides reception coverage as needed due to illness, vacation, lunch or breaks. Meets and greets office visitors; utilizes SACWIS to look up necessary client information; directs visitors to waiting area and notifies the appropriate personnel concerning the visitor. Assists the service teams with picking up Law Enforcement Agencies Data Systems (LEADS) results. Attends training and staff meetings as required.