Supervisor, Accounts Receivable

Job Description:

Job Purpose

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Team Lead in Hyderabad, India.

Responsibilities

• Provides appropriate and timely resolution to customer and business escalations on AR matters unresolved by staff level resources.
• Investigate delinquent receivables accounts for assigned business units by communicating with customers via email and phone.
• Working with debtors to make payments, negotiate repayment plans, and encourage them to find alternative solutions to settle outstanding debt.
• Work closely with Operations and various outside providers to resolve billing issues timely.
• Develop and maintain good rapport with customers and internal business owners.
• Review of AR Specialists’ portfolios and work product to ensure acceptable SLAs and payment collections goals/targets are being met.
• Demonstrate strong technical knowledge of Accounts Receivable systems and processes.
• Supervise and coach staff.
• Assist in evaluations of employee performance.
• Train new employees.

Knowledge and Experience

• Preference for a candidate with 3-5 years in an Accounts Receivable management role.
• Associate’s degree in a business-related field is preferred, but commensurate work experience is acceptable.
• Must be a driven, hardworking individual.
• High Radius Collections and Oracle Revenue Management & Billing experience is a plus but not a requirement.
• The candidate must be detail oriented and possess strong organizational, verbal, and written skills.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Interpersonal skills and the ability to work in a team environment is a must.
• Strong customer service and communication skills are required.
• Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.