Supervisor / Asst Manager Operations

Job Description

Position: Supervisor / Assistant Manager – Operations

Location: Fortune tower Shahra Faisal

Department: Operations

Reporting To: Director Operations

Job Summary

Dynamic and experienced Supervisor / Assistant Manager – Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.

The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.

Key Responsibilities

• Supervise and manage daily floor operations.
• Monitor team performance, KPIs, SLAs, and productivity metrics.
• Ensure smooth virtual coordination with other domestic and international offices.
• Manage remote teams and ensure consistent communication and workflow alignment.
• Conduct regular team meetings (physical and virtual).
• Identify operational gaps and implement process improvements.
• Prepare operational reports and share performance updates with management.
• Handle escalations and ensure timely resolution of issues.
• Ensure adherence to company policies and compliance standards.
• Support workforce planning and shift management.

Required Qualifications & Experience

• Bachelor’s degree (Business Administration or relevant field preferred).
• Minimum 3–6 years of experience in call center operations and with handling multiple teams international remotely - virtual collaboration.
• At least 1–2 years in a supervisory or assistant managerial role.
• Strong understanding of remote team management and virtual collaboration tools.
• Experience in handling cross-location coordination is mandatory.
• Strong leadership, communication, and problem-solving skills.

Technical Skills

• Proficiency in MS Office, specialist in Report Generation (Excel, Word, PowerPoint).
• Familiarity with CRM systems.
• Experience with virtual communication platforms (Zoom, Microsoft Teams, etc.).

Preferred Attributes

• Strong analytical and reporting skills.
• Ability to work in a fast-paced environment.
• Excellent interpersonal and coordination skills.
• Ability to manage multiple teams and time zones effectively.

Job Type: Full-time

Pay: Rs120,000.00 - Rs170,000.00 per month

Work Location: In person