Qureos Mentor

Pinnacle Business Solutions

Role OverviewThe CRM Executive will be responsible for delivering exceptional customer service acrossmultiple communication channels, including calls, emails, live chat, and social medialistening. The ideal candidate will have strong communication skills, a customer-first mindset,and previous experience in an international contact centre environment.Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Respond promptly to customer emails with clear, accurate, and solution-orientedcommunication. Manage live chat interactions, ensuring quick turnaround time and high customersatisfaction. Conduct social media response management, responding customer comments,messages, mentions, and escalating as needed. Log, track, and update all customer interactions using the company&rsquo;s CRM system. Resolve customer queries, complaints, and requests within defined SLAs.Requirements Graduate degree in any discipline. Excellent English communication skills (spoken and written). Minimum 1-year international contact centre experience is mandatory. Knowledge of MS OƯice (Word, Excel, Outlook). Proficiency in CRM systems and customer interaction platforms. Minimum typing speed of 40 words per minute. Ability to multitask and work in a fast-paced environment.Preferred Skills Experience with omnichannel customer communication. Familiarity with social media platforms and monitoring tools. Ability to work flexible shifts or weekends if required. Ability to speak and write any additional International LanguageJob Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Typing speed 50 words per minute</li></ul>Work Location: In person

Customer Support Executive

Job SummaryThe Real Estate Recruiter is responsible for attracting, sourcing, screening, and hiring qualified real estate professionals, including agents, brokers, and support staff. This role plays a key part in growing and strengthening the organization by building a consistent pipeline of top talent aligned with company culture and performance goals.Key Responsibilities<ul><li>Develop and execute recruiting strategies to attract high-performing real estate agents and staff</li><li>Source candidates through job boards, social media, referrals, networking events, and industry associations</li><li>Conduct phone and in-person interviews to assess skills, experience, and cultural fit</li><li>Promote the company&rsquo;s brand, value proposition, and commission/benefit structure to prospective candidates</li><li>Manage the full recruitment lifecycle from initial contact through onboarding</li><li>Build and maintain a strong talent pipeline for current and future hiring needs</li><li>Collaborate with leadership to understand hiring goals and workforce planning</li><li>Track recruiting metrics and prepare regular hiring reports</li><li>Attend career fairs, open houses, and industry events to expand recruiting reach</li><li>Ensure compliance with employment laws and company hiring policies</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Human Resources, Business, Marketing, or a related field (preferred)</li><li>2+ years of recruiting experience; real estate or sales recruiting experience strongly preferred</li><li>Strong understanding of real estate licensing, roles, and industry trends (preferred)</li><li>Excellent communication, negotiation, and relationship-building skills</li><li>Ability to work independently and manage multiple hiring pipelines</li><li>Proficiency with applicant tracking systems (ATS), CRM tools, and social recruiting platforms</li><li>Results-driven mindset with strong organizational skills</li></ul>Preferred Attributes<ul><li>Experience recruiting commission-based or sales-driven roles</li><li>Knowledge of local real estate market dynamics</li><li>High energy, persuasive, and personable demeanor</li><li>Strong networking and follow-up skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Recruiter

Job Description: Collection ExecutiveJob Purpose: The Collection Executive is responsible for supporting the collections function by following up with clients for outstanding payments, updating records, and ensuring timely recovery in line with company policies. The role focuses on day-to-day collection activities and coordination with internal teams to minimize overdue accounts.Key Responsibilities:<ul><li>Follow up with clients through calls, emails, and site visits (if required) to collect due payments.</li><li>Track customer accounts and update payment status in the system regularly.</li><li>Review aging reports and identify overdue accounts for immediate action.</li><li>Coordinate with sales, CRM, and accounts teams to resolve payment-related queries.</li><li>Assist in negotiating payment timelines with clients under guidance of the Collections Manager.</li><li>Maintain accurate and up-to-date records of all collection communications and transactions.</li><li>Support preparation of daily, weekly, and monthly collection reports and MIS.</li><li>Escalate critical or disputed cases to senior management or the legal team when required.</li><li>Ensure adherence to company policies, RERA guidelines, and regulatory requirements.</li></ul>Qualifications &amp; Skills:Education:<ul><li>Bachelor&rsquo;s Degree in Commerce, Finance, Business Administration, or a related field.</li></ul>Experience:<ul><li>1&ndash;5 years of experience in collections, preferably in real estate, banking, or credit collections.</li></ul>Technical Skills:<ul><li>Basic understanding of collections processes and financial documentation.</li><li>Familiarity with CRM systems, ERP software, and MS Excel/reporting tools.</li></ul>Soft Skills:<ul><li>Good communication and interpersonal skills.</li><li>Persuasive and negotiation abilities.</li><li>Strong follow-up skills with attention to detail.</li><li>Ability to work under pressure and meet collection targets.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Collection - Executives

Join Pinnacle Business Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pinnacle Business Solutions

About Company

Customer Support Executive

Recruiter

Collection - Executives