FIND_THE_RIGHTJOB.
Supervisor, Business Operations (HCA/ISD #7613)
Santa Fe, United States
Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Income Support Division (ISD) has a Human Resources (HR) Liaison Unit in order to better serve the division's needs to process paperwork that needs to go to the HCA's Office of Human Resources (OHR) and to also provide field office support with ordering supplies and fleet control.
The Supervisor, Business Operations will:
Supervise the ISD HR Liaison Unit;
Oversee ISD constituent complaints;
Assist all ISD management in regard to ISD HR transactions;
Provide facility support for all 33 ISD field offices, along with general operational support and data entry;
Provide monthly updates to all levels of management within ISD on all Employee Relation actions, HR actions, and administrative operations of ISD.
How does it get done?
The Supervisor, Business Operations is responsible for:
Providing short term and long-term planning to create initiatives that further the HR Liaison Unit and ISD goals;
Delegating tasks to employees best positioned to complete them and assisting the team with prioritization of all tasks and empowering staff to make educated and knowledgeable decisions;
Identifying areas of improvement and providing support for solutions;
Supporting effective communication and collaboration with internal and external customers/partners to ensure clear exchange of ideas and promote cross-team opportunities when recognized;
Make decisions and monitor progress of various projects to keep team on track;
Providing feedback for different project aspects for divisional needs;
Assisting with recruitment process to maintain the staffing for the ISD HR Liaison Unit;
Providing direct support to the staff manager and for the development of all HR Liaison Unit staff;
Monitoring progress of meetings as well as outcomes of Action items;
Assisting in building and maintaining efficient and effective professional relationships within the Health Care Authority (HCA) and within ISD;
Supervision of at least two (2) Full Time Employees (FTE).
Who are the customers?
Income Support Division (ISD) Staff;
Other Health Care Authority (HCA) Divisions;
Other State Agencies.
Ideal Candidate
Income Support Division (ISD) Staff;
Other Health Care Authority (HCA) Divisions;
Other State Agencies.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and two (2) years of directly related job experience operating within parameters and guidelines in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must obtain a Defensive Driving Certificate.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Alex Rodriguez, (505) 538-5184. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Income Support Division (ISD) has a Human Resources (HR) Liaison Unit in order to better serve the division's needs to process paperwork that needs to go to the HCA's Office of Human Resources (OHR) and to also provide field office support with ordering supplies and fleet control.
The Supervisor, Business Operations will:
Supervise the ISD HR Liaison Unit;
Oversee ISD constituent complaints;
Assist all ISD management in regard to ISD HR transactions;
Provide facility support for all 33 ISD field offices, along with general operational support and data entry;
Provide monthly updates to all levels of management within ISD on all Employee Relation actions, HR actions, and administrative operations of ISD.
How does it get done?
The Supervisor, Business Operations is responsible for:
Providing short term and long-term planning to create initiatives that further the HR Liaison Unit and ISD goals;
Delegating tasks to employees best positioned to complete them and assisting the team with prioritization of all tasks and empowering staff to make educated and knowledgeable decisions;
Identifying areas of improvement and providing support for solutions;
Supporting effective communication and collaboration with internal and external customers/partners to ensure clear exchange of ideas and promote cross-team opportunities when recognized;
Make decisions and monitor progress of various projects to keep team on track;
Providing feedback for different project aspects for divisional needs;
Assisting with recruitment process to maintain the staffing for the ISD HR Liaison Unit;
Providing direct support to the staff manager and for the development of all HR Liaison Unit staff;
Monitoring progress of meetings as well as outcomes of Action items;
Assisting in building and maintaining efficient and effective professional relationships within the Health Care Authority (HCA) and within ISD;
Supervision of at least two (2) Full Time Employees (FTE).
Who are the customers?
Income Support Division (ISD) Staff;
Other Health Care Authority (HCA) Divisions;
Other State Agencies.
Ideal Candidate
Income Support Division (ISD) Staff;
Other Health Care Authority (HCA) Divisions;
Other State Agencies.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and two (2) years of directly related job experience operating within parameters and guidelines in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must obtain a Defensive Driving Certificate.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Alex Rodriguez, (505) 538-5184. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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