Supervisor (Clinics), Outpatient Services

Department: Outpatient Services department

Entity: Aga Khan University Hospital

Location: Pakistan, Karachi

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• supervise Outpatient Management System related to executive and corporate clinic scheduling, appointments, registrations, clinic cancellations and appointment confirmations
• supervise and monitor performance of clinic Receptionists at the assigned clinic for effective functioning and keep the supervisor informed on a daily-basis
• prepare, review and dispatch all periodic reports to relevant stakeholders
• build good rapport with physicians and patients, and coordinate with doctors, nursing and administration for addressing and resolving day-to-day problems to facilitate patient care related to urgent care, executive and corporate
• provide protocols, handle and resolve high profile patients’ queries and problems by taking periodic rounds as well as meeting them to ensure smooth functioning of clinic and keeping customers satisfied with the overall services provided to them
• actively participate and execute marketing plans for urgent care, corporate and executive services.
• conduct Cash audits and audit trails to ensure compliance to relevant policies.

Requirements:

You should have:

• at least a Bachelor’s degree in Business Administration or equivalent while having a Master’s degree will be an added advantage
• at least three years of related experience, preferably including at least one year of supervisory level experience in service or healthcare industry
• good interpersonal skills, including ability to communicate in English and effectively manage people
• good problem solving skills and ability to cope-up with work pressure and stressful situations
• ability to multi-task and exhibit courteous behavior
• willingness to work in shift duties.
  
  Comprehensive employment reference checks will be conducted.