Supervisor, Credit Controller

Job Req Number: 108633
Time Type: Full Time

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

The Supervisor Credit Control is responsible for overseeing the credit control team, ensuring timely collection of outstanding debts, and maintaining healthy cash flow. It is essential to manage customer accounts, proactively resolve disputes, and implement credit control policies. You will coordinate the debts of our existing customers by collecting the overdue amounts, escalate internally and externally, decide whether to allow credit to a debtor and resolving non-paid invoices. Ensure payment is received promptly and efficiently. Credit Controller role is critical position that directly contributes to an organization’s liquidity.

Reporting Line:

Report to: Assistant Manager - Credit Control Dubai

Role: Individual contributor

Direct subordinates: None

Detailed Responsibilities:

• Supervise and lead a team of credit control officers
• Monitor and manage customer accounts, ensuring timely payments , follow up overdue invoices by telephone, email & letter within agreed timescales.
• Handle disputed Invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in Invoicing ,payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the Customer and the sales/Customer service department/ Operations so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly contacting customers to ensure all relevant debts are managed as necessary.
• Checking customer's credit situation and Setting up the terms and conditions of the receivable balances. Conduct credit checks and risk assessments on new customers
• Ensuring for credit and collection policies and procedures are followed as per the DSV guidelines.
• Follow the DSV dunning procedures closely whenever a customer defaults the credit agreement.
• Evaluate the Credit limit weekly and update the revised limits based on evaluation and approval.
• Review the validity of the legal documents such as trade license and tax certificates and request for the renewed licenses as and when they expire.
• Monitoring closely the customer outstanding balances to ensure a reduction in DSO.
• Reconcile the account balances every month and prepare the debtors ageing for the monthly reporting.
• Review the Bad debt details and prepare bad debt provision for the monthly financial reporting.
• Review and prepare Credit Insurance overview at the month end and prepare the necessary credit documents such as CAF forms if required and signed off by Management.
• Propose write off of irrecoverable receivables or recommend for legal actions.
• Providing ad-hoc reports as and when requested by management.
• Meet weekly and Monthly KPI's set.
• Providing ad-hoc reports as and when requested by management.

Qualifications & Characteristics:

• 4-6 years’ Experience as a Credit Controller
• Experience in handling strategic accounts
• Strong leadership and verbal/written communication skills
• Analytical and problem-solving skills
• Transport and Logistics Experience would be beneficial
• High standard of accuracy and attention to detail
• Teamwork and flexibility is an important aspect of the role
• Strong organizational skills
• Customer focused

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com