Supervisor, ERP Support

Duties and Responsibilities (shall include but not be limited to):

• Understand ERP technical setup and evolvement, support model, contracts, resources needs to manage the area.
• Supervise ERP system administration activities to achieve optimum healthiness and timely support.
• Lead, consolidate, and report ERP development and configuration work regularly.
• Understand ARO's overall mission and strategic goals pertaining to the area and work under the guidance of the IT Applications head to align the goals and priorities of the team.
• Lead all demands, and projects related to IFS and ensure proper change management in place.
• Develop 3 year roadmap for the area to ensure ARO IT Business Plans are aligned and updated.
• Execute Opex Budget under the guidance of the IT Applications head and fully review all financial items related to the area of support.
• Manage employee timesheets and Supply Chain activities.
• Ensure Cybersecurity mandates and requirements are fulfilled for EPR.
• Train and mentor, the team and execute sourcing and onboarding activities seamlessly to avoid impact on IFS support to the business.
• Performs other related duties as expected or assigned by IT Management.
• Travel to remote locations, including land and offshore rigs, is required, this may be up to 15% of the time.
• Manage and plan for the design, development, integration, and implementation of ERP systems and integrations with business applications and platforms.
• Leading the team to support production applications.
• Analyze and troubleshoot user issues and questions regarding assigned applications and software.
• Responsible for answering incoming phone calls and email requests in a timely manner.
• Responsible to liaise with end user or ERP /Vendor Team to report any unresolved issues.

Qualifications & Experience:

• Bachelor's degree in IT with minimum 9 years' experience in IT with proven track record in systems implementation.
• Experience in developing and managing an ERP system.
• Experience in hands on project management and organizational change.

Skills :

• Ability to lead a team and assign change requests accordingly.
• Ability to work on own initiative and prioritize workload accordingly.
• Organized, thorough, and diligent with acute attention to detail.
• Excellent communication skills with colleagues as well as external customers.
• Maintaining composure during challenging technical problems.
• Ability to manage multiple (some conflicting) workstreams to ensure the successful delivery of our objectives.
• Good influencing and project management skills.
• Outstanding communicator with the ability to engage at all levels.
• Problem solving and project management experience.
• Ability to operate network component analyzers, scanners, and testers.
• Hands on hardware troubleshooting experience.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.