Supervisor FEP (Supervisor, Patient Business Services)

Department Overview:

This position provides direct supervision, guidance and leadership for departmental activities for the effective and efficient use of personnel to accomplish company and departmental goals.

Function/Duties of Position:

• Planning and developing departmental activities, including performance standards, workload distribution, trend analysis and alignment with organizational policies and procedures.
• Establishing and maintaining effective systems to provide departmental support in such activities as goal setting, payroll review, annual reviews and staffing levels.
• Monitoring overall departmental performance and transaction status, identifying areas of improvement and corrective actions needed.

• Communicating with staff and Manager to ensure efficient and effective department operations.

• Collaborating with OHSU departments, insurance companies, and patients to request information needed to complete account transactions, address urgent requests and/or resolve outstanding account issues.
• Coordinating activities, policies and procedures between internal departments.
• Utilization of reporting tools to identify trends and/or issues and problem resolution.
• Facilitate leadership and training opportunities for departmental staff including goal setting.
• Promote and implement LEAN processes.
• Other duties as assigned.

Required Qualifications:

• High School Diploma or GED.
• Four years of experience in a medical billing environment.

• Extensive analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.

• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.

• Excellent communication, both written and verbal and listening skills.

• Able to use reason and logic to independently solve problems and to multi-task as needed.

• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.

Preferred Qualifications:

• Associate’s degree in Business and/or Healthcare Administration or equivalent combination of education and experience.

• Two years of experience in a leadership position in a medical billing environment.

• Demonstrated progressive responsibility and development of leadership skills in a Healthcare environment.

• Two years of experience working in Epic, Prelude and Resolute.

Additional Details:

Ability to work in the office or from home. Flexible schedule Monday - Friday during regular business hours between 5am - 7:30pm.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.

• $50K of term life insurance provided at no cost to the employee.

• Two separate above market pension plans to choose from.

• Paid time off - 208 hours per year, prorated for part-time.

• Extended illness bank - 64 hours per year, prorated for part-time.

• 9 paid holidays per year.

• Substantial Tri-Met and C-Tran discounts.

• Employee Assistance Program.

• Childcare service discounts.

• Tuition reimbursement.

• Employee discounts to local and major businesses.

Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu