Supervisor, Global Workforce Solutions [T500-19992]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

GWS Supervisor – Operations & Analytics

The McDonald’s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald’s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.

As a GWS Supervisor – Operations & Analytics , you will be primarily responsible for the development and execution or our reporting and analytic needs, process documentation, and audit responsibilities across the contingent workforce program. The pace can be fast, and this role requires someone who is driven, sweats the details and can adapt quickly to changing priorities.

Responsibilities:

• Develop, execute and continuously improve reporting dashboards and data sets that track defined KPIs, SLAs or that support the employee or vendor audiences. Leverage Power BI or similar for broader reporting needs that are not supported within our Vendor Management System (VMS).
• Ensure all internal GWS processes are defined, streamlined, and documented. Develop and maintain user guides, videos or other training materials to execute all external process steps.
• Execution of all internal audit activities including but not limited to Vendor Management System (VMS) data validation, monthly access reviews and the bi-annual consultant validation process.
• Serve as Audit liaison with internal stakeholders for additional audit requests related to our VMS.
• Develop and execute our vendor QBR reporting process for approved vendor performance.
• Develop and execute our quarterly and annual cost savings reporting and chargeback processes.
• Provide monthly financial summary and conduct year-end accrual accounting activities for VMS invoicing.
• Provide additional data reporting support for financial, operational, or ad hoc needs.

Qualifications:

• 4+ years of experience working within an internal Contingent Workforce Program or for a Managed Service Provider (MSP).
• Strong data analysis and visualization skills. Proficiency in Excel, Power BI or similar tools to build, maintain or interpret dashboards.
• Process-oriented with continuous improvement mindset a must. Demonstrated ability to create and refine standard operating processes (SOPs) and user guides to reduce manual effort or streamline processes.
• Excellent communication and stakeholder management skills with the ability to understand business needs for reporting.
• Strong analytical and problem-solving skills.
• Able to operate successfully in a team environment and work through priorities with a positive, flexible attitude.