Supervisor – International Operations

Job Description We are seeking a Supervisor for an International operations . The ideal candidate will lead a team of chat agents , monitor performance, ensure quality and SLA compliance , and provide coaching to improve CSAT scores . Key Responsibilities

• Supervise a team of 6–15 chat agents in international chat processes
• Monitor team performance, productivity, and quality
• Ensure agents meet CSAT, SLA, and KPI targets
• Provide coaching, training, and feedback to agents
• Handle escalated customer queries professionally
• Prepare daily/weekly performance reports for management
• Support shift planning and scheduling for rotational 24/7 shifts
  
  

Required Skills & Qualifications

• 2+ years experience in international chat support or BPO non-voice process
• Comfortable with rotational / night shifts
• Proven experience in team handling or supervision
• Excellent written English communication skills
• Familiarity with CRM, ticketing, and live chat platforms
• Strong problem-solving, leadership, and analytical skills
  
  

Work Location: In person