Supervisor, Library

• Lead Public Service Operations: Direct all aspects of the service desk, ensuring responsive, accurate, and professional support for the health sciences community.
• Supervise & Mentor Staff: Recruit, train, schedule, and evaluate full-time and part-time employees; model a commitment to accountability, safety, and high-quality service. Ability to assign and delegate daily tasks to staff, ensuring timely follow-through on requests.
• Building Management: Support building management by reporting facility issues, coordinating contractor access, and providing input on space planning and improvements.
• Optimize Workflows & Services: Evaluate service models, recommend improvements, and implement best practices to enhance user experience and operational efficiency.
• Manage Complex Service Interactions: Handle escalated patron concerns and provide guidance on access, borrowing, and resource navigation.
• Oversee Circulation & Access Services: Ensure efficient and accurate circulation workflows, equipment lending, and user account management.
• Triage Research & Reference Inquiries: Assess patron needs and connect users with appropriate experts or specialized services.
• Support Compliance & Policy Implementation: Apply library and institutional policies consistently, including those related to privacy, access, and resource use.
• Collaborate Across Units: Partner with faculty librarians, clinical information specialists, and campus units to support instruction, research, and clinical care.

• Experience working in a library or healthcare service environment

• Strong interpersonal and communication skills, with the ability to engage effectively with various audiences

• Reliable, dependable, and punctual

• Flexible and adaptable, with a willingness to learn new tasks and embrace change

• Self-directed with strong organizational, prioritization, and problem-solving skills

• Demonstrated commitment to service, with a focus on supporting the well-being of others

• Comfortable learning and using new technologies and processes

• Interest in research, education, or health sciences

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.