Supervisor, Police Communications

Description

$73,055 - $109,583 Annual Salary

$35.12 - $52.68 Hourly Salary

Benefits | City of Glendale, AZ

IMPORTANT INFORMATION

All communication will be sent by email. Please be sure to use a valid email address on your application and check your email regularly.

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ABOUT GLENDALE POLICE DEPARTMENT

Located on the western edge of the Phoenix metropolitan area, Glendale is a culturally diverse community with approximately 250,000 residents. Glendale is also an exciting sports, shopping, and entertainment destination, famous for its well-preserved charm.

The Glendale Police Department employs 459 sworn officers and 163 civilian employees. The Department is organized into three functional bureaus: the Operations Bureau, the Investigative and Administrative Services Bureau, and the Support Services Bureau. Under these bureaus are six divisions: Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol and Foothills Patrol.

As a Police Communications Supervisor, you provide essential leadership within our Police Communications Operations Unit, guiding the professionals who support critical daily operations and ensure seamless service to the community. You oversee personnel responsible for a wide range of functions, including core communications duties and specialized assignments within Support Services. Your commitment to accuracy, consistency, and operational excellence directly strengthens public safety and enhances the effectiveness of the department as a whole.

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Supervises personnel responsible for a variety of activities within the Police Communications Operations Unit and other assignments within Support Services.

Essential Functions

Plans, coordinates, supervises, schedules, and evaluates the work of Communications Specialists and/or Police Officers involved in technical and clerical duties within the Police Communications area of the Police Department.
Assists Communication Specialists in all areas of police communications, including answering emergency telephone lines, dispatching calls, and entering information into the computer aided dispatch system.
Trains and evaluates new and existing employees, volunteers, and temporary help in all areas of police communications.
Supervises sworn and non-sworn personnel taking police reports from citizens over the phone.
Reviews police reports for accuracy and thoroughness.
Conducts or oversees certification testing on computerized equipment.
Prepares and maintains daily, monthly, and annual statistical reports.
Coordinates employee briefings on new procedures, requirements, and current events.
Handles customer inquiries and complaints concerning the actions of communication division personnel.
Coordinates the activities of the unit with other police personnel to ensure the smooth operation of the Police Department.
Sets up an emergency operations dispatch center as necessary in emergency or disaster situations.
Assists in preparing and reviewing new and existing policies and procedures.
Participates in the development and monitoring of the Communications Operations budget.
Maintains, records, and makes corrections to the 911 database and radio equipment.
Maintains control of equipment, supply inventory; performs minor maintenance on equipment.
Reviews recordings of Police communications for conformance to standards.
Maintains a database of all radio equipment, makes minor repairs, maintains database of repairs; programs radios; makes changes in radio system as necessary.
Monitors and resets alarms as needed.
Attends meetings and seminars on communication systems; evaluates systems; reports back to staff.
Acts as Police Communications Manager as required.
May perform supervisory duties in other areas of the department.
Makes presentations to various public and civic groups on communication functions.
Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Minimum Qualifications:

Associate's degree in criminal justice, police administration, business or public administration, or a related field and one year of experience as a Police Communications Specialist. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Knowledge of:

The principles and practices of modern police operations
Computer aided dispatch systems and other state of the art police communication radio equipment
Effective supervisory practices
Layout of the city and adjoining areas
Federal, state, and city laws and regulations; departmental policies, procedures, and operations
Computer programming of radios, telephone lines, and modems
Basic investigative and interviewing techniques

Skill in:

The operation of equipment utilized in the communication division, including good keyboard skills
Interviewing techniques

Ability to:

Supervise and evaluate subordinates
Explain, train, and test employees for certification on specialized computer terminals

Track and update officer status for up to 70 Police Officers

Learn the geographical street grid system for the City of Glendale
Quickly and accurately analyze and respond to crisis or stressful situations
Investigate and resolve citizen complaints
Communicate effectively, both orally and in writing

Establish and maintain effective working relationships
Prepare accurate and comprehensive reports
Perform routine equipment maintenance and contact vendors for more serious problems

Special Requirements:

Work shift work in a 24/7 environment that is operational every day of the year to include days, evenings, nights, weekends, and holidays.
Work under pressure in emergency and stressful situations and at several tasks concurrently.
Quickly and accurately obtain pertinent information during stressful interactions.
Establish and maintain effective working relationships with co-workers, other city personnel, outside agencies and the public.
Communicate clearly and concisely, both orally and in writing.
Obtain a Terminal Operator Certification, Level A, within 6 months of employment.
Operate computerized criminalized justice information systems within the guidelines of the law.

This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required, and they will be subject to further audiogram and vision testing throughout their period of employment. The City of Glendale will incur the cost of all required testing.

Physical Requirements/Working Conditions

Intense concentration and prolonged attentiveness required during emergency communications.
Interaction with distraught or abusive individuals.

Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies.
Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts.

Applying in this recruitment does not preclude you from applying in other City of Glendale recruitments. If you are not selected for this position, you would need to reapply to receive consideration. Candidates will be notified by E-Mail of their standing in the recruitment process, including any limitations on reapplication.

Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce.

Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report eeo-is-the-law-screen-reader-ver.pdf (Download PDF reader) or upon request from the City of Glendale's Human Resources & Risk Management Office.

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits

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